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Install Webchat Plus

Note: Webchat - Corporate license or higher.

Installation

  1. Copy the file installation files on the application server.

    2. Note: Installation files can be obtained from Anywhere365 or an authorized Partner.

  2. Extract the folder WebChat

  3. Edit the propertieswebchatplus.ps1 file with notepad or similar text editor.

    1. $domain = "domain (same as the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.)" #NETBIOS

    2. $account = "service account (same as the UCC)"

    3. $ucc_name = "ucc_name"

  4. Open Windows Powershell as admin

  5. Run the install script by using PowerShell. First navigate to the path where to file is located in (using the cd command).

  6. When in the correct path, typ InstallWebchat and hit the Tab key to autocomplete and press Enter to run the script.

  7. Select the UCC where you want the WebChat to be installed for.

  8. Enter SIP The Session Initiation Protocol, or SIP, is a protocol for multimedia communication (audio, video and data communication). SIP is also used for Voice over IP (VoIP). SIP has interactions with other Internet protocols such as HTTP and SMTP. address of the WebChat Endpoint. You can use any SIP address naming you want, it has only 2 conditions.

  9. Address needs to be unique and needs to start with sip:

    Note: If a re-install is done, this will give an error indicating the endpoint is not unique. This error can be ignored.

  10. Enter the FQDN FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com] (the hostname and the domain name) of the Server. (Anywhere365 Server or Web Server). If you are unsure what the FQDN of the Anywhere365 machine is, use the following command in a new Powershell window:

    Copy
    PowerShell
    [System.Net.Dns]::GetHostEntry([string]$env:computername).HostName 

  11. Copy the information that is given after the installation or keep the PowerShell window, because you need it in the next part.

Configure

  1. Open the Configuration page of the UCC

  2. Open Chat Skill list

  3. Create a Chat Skill (if already available, this step can be skipped)

    1. Title = Name of Skill.

  4. Open Endpoint list

  5. Choose for 'new item'.

    1. Title = The SIP address of the WebChat Endpoint you have created in step 7 of the first part of the installation.

    2. Modality = Chat

    3. Skill = The newly created Chat Skill

      Note: UCC needs to be restarted to activate endpoint.

  6. Open Settings list

  7. Add the following items to the settings

    1. WebChatEnabled = true

    2. WebChatInputEndpoint = Copy information from step 9 of the installation

    3. WebChatResponseEndpoint = Copy information from step 9 of the installation

Open

  1. Open a browser

  2. Open the WebChat by using the following URL

    Note: You can lookup the URL in Internet Information Service (IIS) Management.

    Http://[Server FQDN]/WebChat_ucc_name

  3. The WebChat will now be displayed

(Optional) Continue

Now that the WebChat works on the internal network, there are some steps to continue with: