On Premises

Update Dialogue Manager

Note: An additional Anywhere365 WebAgent for Omnichannel license is required.
Note: An Enterprise license or higher is required to access these features.

Prerequisites

  • When updating to DC2022.06 or higher:

    • ASP.NET Core 6.0.8 (or a later 6.0 series) Runtime & Hosting Bundle is required.

  • When updating to DC2023.04 or higher:

 

Update

Note: The Dialogue Manager service will perform the update queries on the database. Make sure the account connecting is database owner.

Deploy package

  1. Unzip the Anywhere365 Dialogue Manager package

  2. Edit the properties.ps1

    1. Domain = Domain of the install account

    2. UserName = Username of the install account

  3. Run install.ps1 in PowerShell as administrator

 

Restart UCC and validate

  1. Login to the Anywhere365 Application Server

  2. Start Services

  3. Restart "Anywhere365 Unified Contact Center"

  4. See the logs if Dialogue Manager is successfully loaded

UCC Logs

C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\logs

Copy
Logs
2019-04-18 15:21:43,560 [14] tx INFO  - CustomSessionPlugin Pushing updates to http://FQDN/DialogueManager/
2019-04-18 15:39:30,716 [5] Wsp.Anywhere365.Ucc.Lists.ListsPlugin.ListsRequest DEBUG - ListsPlugin SendRequest Endpoint: http://FQDN/DialogueManager/api/v1/settings - body: {"Version":"1.1.7"...}

 

Dialogue Manager log:

Copy
Logs
2019-04-18 16:11:23.0499 Info Found 72 configuration items
2019-04-18 16:11:23.0955 Info Configuration initialized.