Dialogue Cloud

On Premises

Playlists

Note

A Corporate license or higher is required.

Warning

Sound recordings for audio files can be protected by copyright. Anywhere365 does not check if the user holds copyrights for the uploaded audio files. Check your country specific copyright laws to avoid legal penalties for copyright infringement.

Purpose

Playlists enable the user to create a list with audiofiles which can be used in the Queue, Hold and during the breaking. After the Playlist are defined they can be selected in the settings list to connect them to the Queue, Hold or Breaking.

Explanation per field

In order to manage Playlists, the following fields should be filled in:

Item Description
Playlists

Name of the playlist. Can be reused to add multiple audio files to the same Playlist
Audio File

Select the Audio File you want to add to the play list
Order

The order in which the Audio Files are played

Tip

Default if the customer calls again it will skip to the next AudioFile in the order. This can be altered with the setting "DisablePreviousPlayListPositionQueue".
Active

Enable or Disable the Audio file in the Playlist

Activate Playlist

See: How to configure Music on Hold

Create/Edit/Remove item

Item can be created, edited or removed.

Warning

Updates to the system take place in real-time. Entering the incorrect information here may cause issues with your software. Proceed with caution.

  1. Open the list.
  2. Select the Add new item button.
  3. Enter the correct data in the window that appears.
  4. Select the Save button.
  1. Open the list.
  2. Tick the respective item.
  3. Select the “Edit Properties” button.
  4. Enter the correct data in the window that appears.
  5. Select the “Save” button.
  1. Open the list.
  2. Tick the respective item
  3. Select the “Delete Item” button.