Un-install Call Controls plugin

Remove Plugin Settings

1. Open the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Config page on SharePoint

2. Open the Plugin Settings list

3. Remove the following settings:

Remove plugin from config

If configured per UCC

1. Open file ‘Config.xml’ for editing purposes.

    Tip: It is recommended that you make a backup of the config.xml file in case issues arise.

   The default path of this file is:

   C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

2. Remove "Plugin" value below ‘SettingsURL’ of the UCC.

   Copy

   XML

   <Plugin name="CallControlsPlugin" path="C:\Program Files\Core\Anywhere365\Plugins\CallControlsPlugin" file="Wsp.Anywhere365.CallControlsPlugin.dll" />

If configured for UCC Service

1. Open file ‘Config.xml’ for editing purposes.

    Tip: First make a backup of the file to prevent problems!

   The default path of this file is:

   C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

2. Remove "Plugins" value below ‘Presence Provider’.

   Copy

   XML

   <Plugins>
   <Plugin name="CallControlsPlugin" path="C:\Program Files\Core\Anywhere365\Plugins\CallControlsPlugin" file="Wsp.Anywhere365.CallControlsPlugin.dll" />
   </Plugins>

Restart UCC and validate

1. Login to the Anywhere365 Application Server

2. Start Services

3. Restart "Anywhere365 Unified Contact Center"

Remove the plugin files

1. Log in on the server on which the UCC service is running.

2. Go to the plug ins folder (‘DRIVE:\program files\core\anywhere365\plugins\').

3. Delete the folder "CallControlsPlugin" for the plugins folder.