Reception Attendant for Skype for Business ShortCuts
Shortcuts
Main Window (logged in)
Shortcut | Description |
---|---|
Alt + P |
Open playback audio window |
Alt + + |
Increase playback audio level |
Alt + - |
Decrease playback audio level |
Alt + M |
Open recording audio window |
Ctrl+Alt + + |
Increase recording gain level |
Ctrl+Alt + - |
Decrease recording gain level |
Ctrl + N |
Open/Close Numpad |
Alt + H (with active conversation) |
Hold active conversation |
Alt + H (without active conversation) |
Last conversation placed onhold wil become the active conversation |
Alt + Backspace (with active conversation) |
Disconnect active conversation |
Alt + ↑ |
Activate First Party (Last accepted incoming call will become active, when not active) |
Alt + ↓ |
Activate Second Party (Last outgoing call will become active, when not active) |
Alt + → |
Open numpad to forward current active call (when there is an active call) |
Alt + T |
Connect the active call with the last connected call that is put onhold or connect the last two connected calls that are onhold with each other. (Merge) When there is only one conversation, nothing happens. |
Ctrl+ Delete |
Remove selection for transfer if there is a conversation selected for transfer. |
Ctrl + 1 |
Get first call from queue in UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. |
Ctrl + → |
If there is an active call and the focus is on a contact card, it will forward the call to this contact. If there is no focus it will open numpad for forward to number (Only if there is an active call, else it will start a call). If it is focused on a contact card and there is no active call nothing will happen. |
F12 |
Select List of Missed Calls |
F11 |
Select List of Queue Items |
F10 |
Select Onhold Contacts |
F9 |
Select contact of current active conversation if there is an active conversation |
Alt + U |
Select Current User information (right top) and have the possibility to change your status. |
Alt + L |
Logout current user, and show sign in screen. |
F1 |
Open Attendant help webpage |
Incoming call (Toast)
Shortcut | Description |
---|---|
Alt + Enter |
Accept call |
Alt + Delete |
Ignore toast A toast is a pop-up instant message or audio call notification the user receives on his desktop. (call will still be available) |
Alt + Backspace |
Disconnect Call (Call will not be available) |
Alt + number (1 t/m 9) |
Open call number * in line in toast |
Login (Main Window before login)
Shortcut | Description |
---|---|
Arrow right |
Next tip |
Arrow left |
Previous tip |
Overview
Shortcut | Description |
---|---|
Ctrl + F |
Search in right column (contacts in overview) |
Contact Search list (Ctrl + F)
Shortcut | Description |
---|---|
↑ |
Select contact above selected |
↓ |
Select contact below selected |
Enter |
Call default endpoint of selected contact |
Alt + → |
Forward current conversation to selected contact (using normal transfer) |
Ctrl + → |
Forward current conversation to selected contact (using safe transfer). |
Ctrl + F8 |
View Agenda of selected Contact |
Ctrl+ E |
Open E-mail window for selected contact. |
Ctrl + Enter / Shift +Enter |
Open chat with selected contact |
Ctrl + I |
Open contact information |
Letter |
Enter this letter in search field |
Ctrl + M |
Call Mobile endpoint |
Ctrl + W |
Call Work endpoint |
Ctrl + H |
Call Home endpoint |
Ctrl + S |
Open Sms window for selected contact |
Ctrl + F1 |
|
Ctrl + F2 |
Call Work |
Ctrl + F3 |
Call Mobile |
Ctrl + F4 |
Call Home |
Ctrl + F5 |
Call Other |
Ctrl + F6 |
Call Voicemail |
Ctrl + F7 |
Open Contact Information |
Ctrl + F8 |
Open Calendar |
Ctrl + F9 |
Open Send Mail |
Ctrl + F10 |
Open Snd SMS |
Address Book
Shortcut | Description |
---|---|
Up (In search field) |
Goes up an item in the results if possible |
Down (In search field) |
Goes down an item in the results if possible |
Chat Window
Shortcut | Description |
---|---|
Ctrl + F4 / Alt + F4 |
Close Chat |
Ctrl + Tab |
Go to next view |
Ctrl + Shift + Tab |
Go to previous view |
Shift + Tab |
Goes to chat and puts focus on first chat message (only works when there is a chat message) |
Selected Conversation (Current: F9)
Shortcut | State | Action |
---|---|---|
Enter |
Incoming |
Accept Call |
Ctrl + H |
Connected |
Place call onhold |
Alt + H |
Onhold |
Get call out of hold |
Backspace |
All |
Disconnect / Ignore |
Ctrl + → |
All |
Forward / Transfer call |
After Ctrl + → use Ctrl + F to search a contact and use the up and down arrow to navigate through the results. Press enter to forward |
||
Ctrl + I |
All |
Open contact information |
Ctrl + P |
Connected |
Park call |
Ctrl + M |
All |
Call Mobile endpoint (if not available call default) |
Ctrl + W |
All |
Call Work endpoint (if not available call default) |
Missed Calls (F12)
Shortcut | Description |
---|---|
Enter |
Call Back |
+ |
Set selected conversation as handled |
- |
Remove selected conversation from missed calls |
Queued Calls (F11)
Shortcut | Description |
---|---|
Enter |
Accept selected queued call |