Reception Attendant for Skype for Business ShortCuts

Alt + P

Open playback audio window

Alt + +

Increase playback audio level

Alt + -

Decrease playback audio level

Alt + M

Open recording audio window

Ctrl+Alt + +

Increase recording gain level

Ctrl+Alt + -

Decrease recording gain level

Ctrl + N

Open/Close Numpad

Alt + H (with active conversation)

Hold active conversation

Alt + H (without active conversation)

Last conversation placed onhold wil become the active conversation

Alt + Backspace (with active conversation)

Disconnect active conversation

Alt + ↑

Activate First Party (Last accepted incoming call will become active, when not active)

Alt + ↓

Activate Second Party (Last outgoing call will become active, when not active)

Alt + →

Open numpad to forward current active call (when there is an active call)

Alt + T

Connect the active call with the last connected call that is put onhold or connect the last two connected calls that are onhold with each other. (Merge) When there is only one conversation, nothing happens.

Ctrl+ Delete

Remove selection for transfer if there is a conversation selected for transfer.

Ctrl + 1

Get first call from queue in UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.

Ctrl + →

If there is an active call and the focus is on a contact card, it will forward the call to this contact. If there is no focus it will open numpad for forward to number (Only if there is an active call, else it will start a call). If it is focused on a contact card and there is no active call nothing will happen.

F12

Select List of Missed Calls

F11

Select List of Queue Items

F10

Select Onhold Contacts

F9

Select contact of current active conversation if there is an active conversation

Alt + U

Select Current User information (right top) and have the possibility to change your status.

Alt + L

Logout current user, and show sign in screen.

F1

Open Attendant help webpage

Alt + Enter

Accept call

Alt + Delete

Ignore toast A toast is a pop-up instant message or audio call notification the user receives on his desktop. (call will still be available)

Alt + Backspace

Disconnect Call (Call will not be available)

Alt + number (1 t/m 9)

Open call number * in line in toast

Arrow right

Next tip

Arrow left

Previous tip

Ctrl + F

Search in right column (contacts in overview)

↑

Select contact above selected

↓

Select contact below selected

Enter

Call default endpoint of selected contact

Alt + →

Forward current conversation to selected contact (using normal transfer)

Ctrl + →

Forward current conversation to selected contact (using safe transfer).

Ctrl + F8

View Agenda of selected Contact

Ctrl+ E

Open E-mail window for selected contact.

Ctrl + Enter / Shift +Enter

Open chat with selected contact

Ctrl + I

Open contact information

Letter

Enter this letter in search field

Ctrl + M

Call Mobile endpoint

Ctrl + W

Call Work endpoint

Ctrl + H

Call Home endpoint

Ctrl + S

Open Sms window for selected contact

Ctrl + F1

Call SIP The Session Initiation Protocol, or SIP, is a protocol for multimedia communication (audio, video and data communication). SIP is also used for Voice over IP (VoIP). SIP has interactions with other Internet protocols such as HTTP and SMTP. (Skype)

Ctrl + F2

Call Work

Ctrl + F3

Call Mobile

Ctrl + F4

Call Home

Ctrl + F5

Call Other

Ctrl + F6

Call Voicemail

Ctrl + F7

Open Contact Information

Ctrl + F8

Open Calendar

Ctrl + F9

Open Send Mail

Ctrl + F10

Open Snd SMS

Up (In search field)

Goes up an item in the results if possible

Down (In search field)

Goes down an item in the results if possible

Ctrl + F4 / Alt + F4

Close Chat

Ctrl + Tab

Go to next view

Ctrl + Shift + Tab

Go to previous view

Shift + Tab

Goes to chat and puts focus on first chat message (only works when there is a chat message)

Enter

Incoming

Accept Call

Ctrl + H

Connected

Place call onhold

Alt + H

Onhold

Get call out of hold

Backspace

All

Disconnect / Ignore

Ctrl + →

All

Forward / Transfer call

After Ctrl + → use Ctrl + F to search a contact and use the up and down arrow to navigate through the results. Press enter to forward

Ctrl + I

All

Open contact information

Ctrl + P

Connected

Park call

Ctrl + M

All

Call Mobile endpoint (if not available call default)

Ctrl + W

All

Call Work endpoint (if not available call default)

Enter

Call Back

+

Set selected conversation as handled

-

Remove selected conversation from missed calls

Enter

Accept selected queued call