Dialogue Cloud

Dialogue Cloud Incident Reporting Guidelines


We are aware it is never nice to report incidents, however, the more information is gathered and provided at once, the more efficient we can help each other out.

This document contains guidelines on how to report incidents on Anywhere365Dialogue Cloud platform in the most comprehensive manner. It is meant to be used as a manual as well as a template for customers and partners to provide us with the relevant information in each scenario.

It has been divided in 3 supplemental parts (see dropdowns below):

  1. Information required for all incidents

  2. Information required per incident type

  3. Information required per Anywhere365 Application involved

Detailed Information