Dialogue Cloud

Anywhere365 Platform Element End-of-Support Overview

Introduction

Anywhere365 products, features and underlying platform elements are subject to continuous development. Product and functionality changes are driven by both (strategic) decisions and external influences like underlying technology changes, global trends, changing security standards, etc. This also means that sometimes a platform element will reach an end-of-support state. For example, alternatives have come to exist or are on the horizon, the functionality has become integrated in another platform element, or the development effort needed to maintain a platform element does not weigh up to the decline in use of a platform element. For the below listed platform elements the end-of-support state has been reached or is planned.

Definition

End-of-Support (EOS)

End-of-support is defined as a state where the software or product may continue to operate as designed, but manufacturer will not investigate or alter the product to adapt to external or internal changes. The software may continue to work on an existing platform until or beyond that moment, but is subject to a gradual or abrupt termination of functionality. Anywhere365 will no longer respond to any questions or requests about the product, other than suggesting a replacement product or alternative method.

Platform Element List

The following Platform Elements have been marked for End-of-Support as per mentioned EOS Date:

Platform Element

EOS Date

Reason Suggested Replacement
Bridg App 31-01-2021 Bridg was the mobile app (on Android and iOS) for retrieving and displaying realtime CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. contact details from a UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. to an agent on a mobile phone.  
Extension Window for Skype for Business 15-06-2022

The Extension Window for Skype for Business runs on embedded Silverlight. Since Microsoft has stopped support and has declared Silverlight end-of-life, Anywhere365 can no longer support the product

WebAgent
CRM plugins for Extension Window for Skype for Business 15-06-2022 The Extension Window for Skype for Business runs on embedded Silverlight. Since Microsoft has stopped support and has declared Silverlight end-of-life, Anywhere365 can no longer support the product. CTI WebAgent or WebAgent with CRM Service
Email Dialogue Provider for Extension Window for Skype for Business 15-06-2022 The Extension Window for Skype for Business runs on embedded Silverlight. Since Microsoft has stopped support and has declared Silverlight end-of-life, Anywhere365 can no longer support the product. WebAgent with Email Dialogue Provider for Dialogue Manager
Dialogue Intelligence (a.k.a. SSRS Reports) 22-06-2022

With the advent of Microsoft's Power BI as a new data intelligence platform for both On-Premise and Cloud solutions, Anywhere365 has decided to stop development and support of the Dialogue Intelligence solutions on SSRS (only available for On-Premise platforms/servers).

Power BI
InDialogue (AppSource) for Teams.

11-10-2022

The Anywhere365 InDialogue App from the Teams app store allowed an Anywhere365 supervisor chat communication with a UCC. Supervisor Functionality in Snapper or WebAgent

Timerjobs script (for SharePoint lists)

21-10-2022

Native alternatives from Microsoft have become available and mainstream in the form of Power Automate. Anywhere365 has decided that maintaining an own solution does not constitute any benefit. Anywhere365 will no longer support this product.

Power Automate
Retention Policy script (for SharePoint libraries and lists) 21-10-2022

Native alternatives from Microsoft have become available and mainstream in the form of Power Automate and native SharePoint on Microsoft 365 Library management features. Anywhere365 has decided that maintaining an own solution does not constitute any benefit. Anywhere365 will no longer support this product.

Power Automate or native SP Library Information Management Policy settings