Feature difference between platform

Updated: 1 October 2019

Features

MS Teams Federated

Skype for Business Online

Skype for Business on-prem / hosted

Inbound calls

Outbound Calls

Direct Calls

 

Agent Functionality

(for modality endpoints)

(only for PSTN Agents)

Agent Management

(without presence change)

   

Content Management

Dialogue Intelligence

 

 

Dialogue Management

 

 

Dialogue Provider

 

 

Extensions