Feature difference between platform

Updated: 29 May 2020

Features

MS Teams Federated

MS Teams Direct Routing

MS Teams Graph

Skype for Business Online

Skype for Business on-prem / hosted

Inbound calls

 

Outbound Calls

 

Direct Calls

 

 

Agent Functionality

 

 

   

 

 

 

 

 

 

(for modality endpoints)

(for modality endpoints)
 

(only for PSTN Agents)
   

Agent Management

 

   

 

(using policy)

 

 

 

       

 

Content Management  

(using WebAgent)

 

Dialogue Intelligence

 

(using Dialogue Studio)

 

 

 

 

(using DCI)

 

(using DCI)

(using DCI)

 

(only audio)

 

(using Snapper)

(using Snapper)

 

Dialogue Management

 
     

 

 

 

   

(only audio)

 

(only audio)

 

(only SP Voicemail or PSTN enabled Voicemail

Dialogue Provider

 

   

     

(Call Me)

(Call Me)

 

(Basic webchat via WebAgent)

 

Extensions