Dialogue Cloud

Feature comparison of different platforms

Updated: 29 May 2020

Features

Microsoft Teams Federated

Microsoft Teams Direct Routing

Skype for Business Online

Skype for Business on-prem / hosted

Inbound calls

Outbound Calls

Direct Calls

 

Agent Functionality

(via Dialogue Studio)

(via Dialogue Studio)

(using the Teams client)

(using the Teams client)

(for modality endpoints)

(for modality endpoints)

(using DCI)

(using DCI)

   

Agent Management

 

(using policy)

     

Content Management

(using WebAgent)

(using WebAgent)

Dialogue Intelligence

(using Dialogue Studio)

 

(using DCI)


(using DCI)

(using DCI)

(using DCI)

(only audio)

(using Snapper)

(using Snapper)

Dialogue Management

   

 

 

(only SP Voicemail or PSTN enabled Voicemail

Dialogue Provider

 

   

(Basic webchat via WebAgent)

Extensions