Role models describe common business situations and how Anywhere365 can make these situations smarter, more efficient and more effective. These scenarios can be used as inspiration in order to determine which communication solution to use for your own business processes.
Customer Centric Routing
A scenario that describes the possibility of creating a personalized IVR for each customer.
A scenario that explains how a single or multiple department Supportdesk might utilize a UCC, while the supervisor is able to gain insights in the performance.
Product Based Routing
A scenario that explains to use the Auto Attendant for routing to products specialists.
A scenario that indicates how different endpoints can be used by different teams with similar roles.
Large Scale Contact Center
A scenario for international companies that have multiple locations and use multiple dialogue types.