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11 May 2020
Minimum Core / Dashboardservice: version 6.7
Feature improved behavior
(Feature 26080) Changed WebWallboard UI (dark look)
(Feature 26225) Added total SLA percentage from statistics plugin
Removed legacy support / statistics (UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). An UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. / Dashboardservice version <= 6.6)