Release Notes Web Wallboard 6.1

This version has reached its end of life. See our End of life policy.

V 6.1.0

23 October 2019

Minimum Core / Dashboardservice for serverside statistics/ servicelevels: version 6.7

WebWallboards with version below 6.7 will fall back to client side calculated servicelevels.

Added update script (Feature 23059)
Added serverside statistics/ servicelevels. (Feature 23888)
Added calltype filter (Feature24994)

Added skill / servicelevel filters (Feature24995)
Added uccname override parameter (Feature24997)
Added ‘No reason code’to agent overview for agents without a reason code (Feature24998)
Changed display of agent name (Feature24999)
Improved Service Level Agreement calculation (Enhancement25000)
Improved overall Statistics (Enhancement25001)