Release Notes Web Wallboard 6.1

V 6.1.0

23 October 2019

Dependencies

• Minimum CoreThe Core is the contact center application of Anywhere365. It manages all the Dialogues and Dialogue related settings. The Core product can be extended with several Platform Elements. / Dashboardservice for serverside statistics/ servicelevels: version 6.7

  WebWallboards with version below 6.7 will fall back to client side calculated servicelevels.

 

Changes

• Added update script (Feature 23059)

• Added serverside statistics/ servicelevels. (Feature 23888)

• Added calltype filter (Feature24994)

  Added skill / servicelevel filters (Feature24995)

• Added uccname override parameter (Feature24997)

• Added ‘No reason code’to agent overview for agents without a reason code (Feature24998)

• Changed display of agent name (Feature24999)

• Improved Service Level Agreement calculation (Enhancement25000)

• Improved overall Statistics (Enhancement25001)