Release Notes Web Wallboard 6.1

V 6.1.0

23 October 2019

Changes

• Added update script (Feature 23059)

• Added serverside statistics/ servicelevels. (Feature 23888)

• Added calltype filter (Feature24994)

  Added skill / servicelevel filters (Feature24995)

• Added uccname override parameter (Feature24997)

• Added ‘No reason code’to agent overview for agents without a reason code (Feature24998)

• Changed display of agent name (Feature24999)

• Improved Service Level Agreement calculation (Enhancement25000)

• Improved overall Statistics (Enhancement25001)

 

Dependencies

Minimum UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. / Dashboardservice for serverside statistics/ servicelevels: version6.7

WebWallboards with version below 6.7 will fall back to client side calculated servicelevels.