Release Notes WebChat Plus 6.0

V 6.0.20305.1

24 July 2020

Feature Internal Enhancements

• (Enhancement 32237) QM survey is now offered if chat user request email transcript.

• (Enhancement 32238) The X on the web chat box is now enabled if customer closes chat

 

V 6.0.20272.1

1 July 2020

Feature Internal Enhancements

• (Feature 31055, 27995, 28031, 28032, 28033) Enhanced the update script

• (Feature 30258) The custom wsp-object will not impact customers own developed jQuery code in their website when implementing the A365 Webchat.

 

V 6.0.20065.1

7 February 2020

New features

• (Feature 25866) Added Autostart parameter

• (Feature 25866) Added Autofill for questionsforms.

 

Feature Internal Enhancements

• (Enhancement 25291) Enhanced GetUserIp

• (Enhancement 23012) Enhanced scenario where Quality Monitor and the Email chat functionality were not working

 

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Releases below

 

V 6.0.19175.1

5 May 2019

New features

• (Feature 16926) Webchat - Added Russian and Latvian language pack
• (Feature 16922) Optionally disable 'call me' button after initiation.
  In other words: a customer can only be called back once. The next time the customer selects the call me back button, it color will change to grey and will not be clickable (css: cursus not allowed). Note: this will only happen if the customer has entered a valid phone number. Therefore, the customer has the chance to make mistakes and enter an invalid/incorrect phone number.
  • New settings.xml property:
    true/false
    

    <disablecallmebuttonafterinitiation>true</disablecallmebuttonafterinitiation>

Changes

• (Feature 16924) Changed settings File- and PhotoExtensions

  Old:

  <allowedextensions></allowedextensions>
  <blockextensions> </blockextensions>

  New:

  <add key="AllowedFileExtensions" value="docx,txt,png"/>
  <add key="AllowedPhotoExtensions" value="png,jpg,jpeg,gif,bmp"/>

 

Feature Internal Enhancements

• (Feature 17475) WebChat - Cross Site Scripting IDRInteractive Dialogue Response (IDR) is an application to take orders via keypad or button through a computer. By choosing menu options the contact receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent.
  Added a check for all the input fields for Question form and email form (appears when all chats are busy). This check automatically removes <script> </script> tags from input field data. With regard, to the question form, the agent sees in Skype the following message once an input field contains a <script> value: Warning: Input contains script tag.
• (Feature 16920) Webchat - show 'agent closed meeting' before offering email transcript window
• (Feature 16924) Webchat - Filesharing block all extensions by default, and only allow allowed extensions

 

V 6.0.18383.2

19 September 2018

Changes

• Code updated to work with latest Skype web SDK version
• Optional chat disclaimer

Feature Internal Enhancements

• Reconnect during agent hunt