Release Notes WebChat Plus 6.0
Note Only available for Skype for Business and federatedWhen using Anywhere365 in combination with Federation you can easily add agents working with a Skype for Business or Teams account to your UCC. Microsoft Teams clients.
V 6.0.20474.2
27 November 2020
Feature Internal Enhancements
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*Enhancement 35425) Removed support to provide query parameters in webUrl for settings.xml
V 6.0.20305.1
24 July 2020
Feature Internal Enhancements
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(Enhancement 32237) QM survey is now offered if chat user request email transcript.
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(Enhancement 32238) The X on the web chat box is now enabled if customer closes chat
V 6.0.20272.1
1 July 2020
Feature Internal Enhancements
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(Feature 31055, 27995, 28031, 28032, 28033) Enhanced the update script
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(Feature 30258) The custom wsp-object will not impact customers own developed jQuery code in their website when implementing the A365 Webchat.
V 6.0.20065.1
7 February 2020
New features
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(Feature 25866) Added Autostart parameter
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(Feature 25866) Added Autofill for questionsforms.
Feature Internal Enhancements
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(Enhancement 25291) Enhanced GetUserIp
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(Enhancement 23012) Enhanced scenario where Quality Monitor and the Email chat functionality were not working
Releases below
This version has reached its end of life. See our End of life policy.
V 6.0.19175.1
5 May 2019
New features
- (Feature 16926) Webchat - Added Russian and Latvian language pack
- (Feature 16922) Optionally disable 'call me' button after initiation.
In other words: a customer can only be called back once. The next time the customer selects the call me back button, it color will change to grey and will not be clickable (css: cursus not allowed). Note: this will only happen if the customer has entered a valid phone number. Therefore, the customer has the chance to make mistakes and enter an invalid/incorrect phone number.- New settings.xml property:
true/false<disablecallmebuttonafterinitiation>true</disablecallmebuttonafterinitiation>
- New settings.xml property:
Changes
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(Feature 16924) Changed settings File- and PhotoExtensions
Old:
<allowedextensions></allowedextensions>
<blockextensions> </blockextensions>
New:
<add key="AllowedFileExtensions" value="docx,txt,png"/>
<add key="AllowedPhotoExtensions" value="png,jpg,jpeg,gif,bmp"/>
Feature Internal Enhancements
- (Feature 17475) WebChat - Cross Site Scripting IDRInteractive Dialogue Response (IDR) is an application to take orders via keypad or button through a computer. By choosing menu options the contact receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent.
Added a check for all the input fields for Question form and email form (appears when all chats are busy). This check automatically removes <script> </script> tags from input field data. With regard, to the question form, the agent sees in Skype the following message once an input field contains a <script> value: Warning: Input contains script tag. - (Feature 16920) Webchat - show 'agent closed meeting' before offering email transcript window
- (Feature 16924) Webchat - Filesharing block all extensions by default, and only allow allowed extensions
V 6.0.18383.2
19 September 2018
Changes
- Code updated to work with latest Skype web SDK version
- Optional chat disclaimer
Feature Internal Enhancements
- Reconnect during agent hunt