Release Notes WebChat Plus 5.0

V 5.0.18104.2

Requirements

• UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. V 5.0 or higher

 

Changes

• Contact us form for status away / busy / offline
• Optionally enable / disable customer name from querystring
• Change page title of chat popup window

 

V 5.0.17472.05

Requirements

• UCC V 5.0 or higher

 

Changes

• Multiple chat QM questions support for star rating mode
• Chat QM question text from sharepoint also visible in star rating mode
• Enable / disable powered by message
• Optional cleaner browser logging from integration script
• Optionally disable window popup close button
• Custom stylesheet url parameter in integration script also picked up in popup chat window

 

V 5.0.17431.03

Requirements

• UCC V 5.0 or higher

 

Changes

• Customer name from browser session storage also working in window popup mode
• Google chrome discussion background issue fix

 

V 5.0.17363.03

Requirements

• UCC V 5.0 or higher

 

Changes

• Added feature to strip First Name from Skype name using Regex

Example format: [Last name], [Fist Name] [Insertion]

</gui>
…
<showagentnamebyregex>true</showagentnamebyregex>
<showagentnameregex><![CDATA[.*\,\s*([^']\w+).*]]></showagentnameregex>
…
</gui>

 

V 5.0.17234.02

Requirements

• UCC V 5.0 or higher

 

Changes

• Chathub: pushing single subscription changes, instead of all subscriptions each time
• Chathub: set subscriptions at init, this will only push the changes of the selected subscriptions
• WebChat: sort presence items on presence, name or fixed order
• WebChat: set filter skills in settings xml, or from init script optional parameters
• WebChat: popup chat screen next to tabbed windows
• WebChat: localization files in separate json files, one for each language
• WebChat: extra dropdown when max buttons is reached
• WebChat: javascript functions more encapsulated
• WebChat: css element reset for webchat elements only
• WebChat: re-size when window height is too small, also re-size header for smaller screens

 

V 5.0.17144.02

Requirements

• UCC V 5.0 or higher

 

Changes

• Chathub: pushing single subscription changes, instead of all subscriptions each time
• Chathub: set subscriptions at init, this will only push the changes of the selected subscriptions
• WebChat: sort presence items on presence, name or fixed order
• WebChat: set filter skills in settings xml, or from init script optional parameters
• WebChat: popup chat screen next to tabbed windows
• WebChat: localization files in separate json files, one for each language
• WebChat: extra dropdown when max buttons is reached