Dialogue Cloud

Release Notes WebAgent Service 1.27

Note: Update from 1.25 or lower will add a new dependency:

  • EventForwarded Plugin must be installed and configured, Learn More

V 1.27.5

16 April 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 42600) Adding participants to the delight call does not break because of disposed objects anymore

 

V 1.27.4

13 April 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 42168) Improved Core 3.1 install script

  • (Enhancement 42109) Queue event ConversationRemoved occurs only once now after text message skill transfer

 

V 1.27.2

07 April 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 39566) Delight success or decline based on events

 

V 1.27.1

01 April 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 42115) Customer leaves consult in invalid state when disconnecting

  • (Enhancement 42081) Improved handle in some cases

  • (Enhancement 42117) Missing conversation removed event in consult disconnect

  • (Enhancement 41878) Send BadRequest if CrmService query is empty

  • (Enhancement 41877) Send conversation removed event when Agent declines outbound call

  • (Enhancement 42040) UccCapability sent to all logged in agents

  • (Enhancement 42096) UccCapability update sent without changes

 

V 1.27.0

25 March 2021

Connected Product Dependencies

 

New Feature

  • (Feature 38571) Detect and send if environment is Direct Routing

 

Feature improved behavior

  • (Enhancement 39883) Handle missing ApplicationInsights.InstrumentationKey

  • (Enhancement 39534) The initial CapabilityEvent is sent only to the client that initiated the reques