Dialogue Cloud

Release Notes WebAgent Service 1.26

Note: Update from 1.25 or lower will add a new dependency:

  • EventForwarded Plugin must be installed and configured, Learn More

V 1.26.14

16 April 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 42600) Adding participants to the delight call does not break because of disposed objects anymore

 

V 1.26.13

13 April 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 42109) Queue event ConversationRemoved occurs only once now after text message skill transfer

 

V 1.26.12

07 April 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 39566) Delight success or decline based on events

 

V 1.26.11

01 April 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 42115) Customer leaves consult in invalid state when disconnecting

  • (Enhancement 42117) Missing conversation removed event in consult disconnect

  • (Enhancement 41878) Send BadRequest if CrmService query is empty

  • (Enhancement 41877) Send conversation removed event when Agent declines outbound call

  • (Enhancement 42040) UccCapability sent to all logged in agents

  • (Enhancement 42096) UccCapability update sent without changes

  • (Enhancement 42081) WebAgentService - Error on handle in some cases

 

V 1.26.10

24 March 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 41292) A conversation added event is not sent for agent B in an outbound call

  • (Enhancement 41411) The participants list is now filled on time

 

V 1.26.9

15 March 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 40905) Handle failed AddParticipant

 

V 1.26.8

15 March 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 39883) Handle missing ApplicationInsights.InstrumentationKey

 

V 1.26.7

01 March 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 39208) Add Disconnected state for Consult

 

V 1.26.6

22 February 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 39106) Add Customer through EventsHookController

  • (Enhancement 39128) Set consultType as soon as participant is invited

 

V 1.26.5

8 February 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 38916) Stop using HandleTransferAsync

 

V 1.26.4

8 February 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 38703) Cleanup participants properly from the DB

 

V 1.26.3

8 February 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 38752) Correct ParticipantRemoved event Payload

  • (Enhancement 38700) Terminate doesn't work for more than 2 agents

 

V 1.26.1

1 February 2021

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 38663) Improve handling scenarios in DialogueService

 

V 1.26.0

19 January 2021

Connected Product Dependencies

 

Feature Enhancement

  • (Feature 36842) Consultative Transfer API

  • (Feature 36843) Consultative Transfer events

  • (Feature 36844) Consultative Transfer UCC Capability