Release Notes WebAgent Service 1.13

This version has reached its end of life. See our End of life policy.

V 1.13.4

Connected Product Dependencies

Dialogue Manager v 1.5 or higher
Universal Timeline Service v 6.3.9.3 or higher
List plugin v 2.1 or higher,

Available in Core v 8.0.13, v 6.7.20, v 6.6.20, v 6.5.42

Feature internal enhancement

(Enhancement 28882) Enhanced Agent grouping after transfer

V 1.13.3

Connected Product Dependencies

Dialogue Manager v 1.5 or higher
Universal Timeline Service v 6.3.9.3 or higher
List plugin v 2.1 or higher,

Available in Core v 8.0.13, v 6.7.20, v 6.6.20, v 6.5.42

Feature internal enhancement

(Enhancement 27821) Enhanced scenario invalid querystring

V 1.13.2

20 April 2020

Connected Product Dependencies

Dialogue Manager v 1.5 or higher
Universal Timeline Service v 6.3.9.3 or higher
List plugin v 2.1 or higher,

Available in Core v 8.0.13, v 6.7.20, v 6.6.20, v 6.5.42

Feature internal enhancement

(Enhancement 28697) Enhanced scenario Get Skills when no dialoguemanager is configured

V 1.13.1

18 March 2020

Connected Product Dependencies

Dialogue Manager v 1.5 or higher
Universal Timeline Service v 6.3.9.3 or higher
List plugin v 2.1 or higher,

Available in Core v 8.0.13, v 6.7.20, v 6.6.20, v 6.5.42

Feature internal enhancement

General

(Enhancement 28445) Don't send agent when Queue item is waiting.

V 1.13.0

Connected Product Dependencies

Dialogue Manager v 1.5 or higher
Universal Timeline Service v 6.3.9.3 or higher
(new) List plugin v 2.1 or higher,

Available in Core v 8.0.13, v 6.7.20, v 6.6.20, v 6.5.42

Feature improved behavior

(Feature 28241) Use TimeZone from ListsPlugin for Queue items.