Dialogue Cloud

Release Notes WebAgent Service 1.10

This version has reached its end of life. See our End of life policy.

V 10.1

Connected Product Dependencies


Feature internal enhancement

  • (Enhancement 27440) Unable to classify a disconnected audio conversation

  • (Enhancement 27057) Session is not removed in the WebAgent after agent transfers a UCC conversation


V 10.0

Connected Product Dependencies


Feature improved behavior

  • (Feature 24162) Cloud API 2.0 - Chat sessions

  • (Feature 25525) Secure monitor endpoints

  • (Feature 26019) Relay classification to DialogueManager