Release Notes WebAgent 6.26
Warning: We have stopped publishing updates on individual component and moved to bundle releases, more information can be found here.
V 6.26.0
In preview since: 24 September 2021
Planned in production: 03 November 2021
Connected Product Dependencies
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WebAgent Service v 1.17 or higher
New Feature
General
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(Feature 46230) New user interface using a responsive grid system, Learn More
Text Handler
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(Feature 39442) Webchat now show "Messages Delivered" when the WebChat Provider has processed the message, Learn More
CTI Plugin
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(Feature 46016) SalesForce CTI - WebAgent in Salesforce in combination with High Velocity Sales (HVS) is now compatible with "Call Branching", Learn More
Feature improved behavior
General
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(Feature 42079) Extend timeline API to support more endpoints, Learn More
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(Feature 46863) Implement empty states design
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(Feature 45874) Endpoint (Business, Mobile, Other) of a contact will now be shown even if the Agent isn't configured for DCI
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(Feature 46605) Various timeline visual improvements
Text Handler
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(Feature 45858) Improved Preview WebChat conversation behavior while the customer close the chat
Feature internal enhancement
General
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(Enhancement 49429) Contact could be added to frequent transfer
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(Enhancement 49417) Improved pasting content in the dialpad input.
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(Enhancement 48060) "Close without classification" after classifying didn't respond
Text Handler
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(Enhancement 48236) Focus moved from Reply to Predefined Responses search while typing a reply
Minor
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(Enhancement 49488) Improved "Queue" tooltip
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(Enhancement 49382) Improved Call history styling