Dialogue Cloud

Release Notes WebAgent 6.24

V 6.24.2

In preview since: 18 August 2021

In production: 7 September 2021

Connected Product Dependencies

 

Feature internal enhancement

General

  • (Enhancement 47487) Conversation forgets Onhold after refresh

  • (Enhancement 47642) Forward draft becomes a reply draft after browser refresh

  • (Enhancement 47621) Not all items are visible in the Classification menu

  • (Enhancement 47644) Wrong error when adding a participant to draft

  • (Enhancement 47466) Wrong Sender on conversation after reply on Forward

  • (Enhancement 47835) Hide attachment button for all texthandling conversations other than Email

 

CTI Plugin

  • (Enhancement 46855) Dynamics - Wildcard search used wrong character

 

V 6.24.0

Connected Product Dependencies

 

New Feature

Text Handler

  • (Feature 43021) Added Forward Email functionality, Learn More

  • (Feature 43022) Implement new email functionality, Learn More

 

Feature improved behavior

General

  • (Feature 44933) Agenda scroll to current time on first open

  • (Feature 44932) Focus on dialpad after reopen

  • (Feature 44931) Focus on forward / skill transfer / consult search

  • (Feature 44929) Focus on input for classification

  • (Feature 44928) Focus on input for search case

  • (Feature 44927) Focus on input in archive search sidebar

  • (Feature 44930) Focus on input when replying

  • (Feature 44936) Focus on new group or rename group

  • (Feature 44935) Focus on open thread

  • (Feature 45064) Improve preview window during resizing