Release Notes WebAgent 6.22 (Preview)

V 6.22.1

In preview: 30 March 2021

Connected Product Dependencies

 

New Feature

General

  • (Feature 35922) Added Consultative transfer, Learn More

  • (Feature 33765) Show UCC and skill in conversations, Learn More

  • (Feature 32679) Toggle sidebar tabs, Learn More

 

CRM Service

  • (Feature 34069) Added Case Preview pane, Learn More

 

Text Handler

  • (Feature 32812) Block nonsecure content from messages, Learn More

 

Feature improved behavior

General

  • (Feature 35226) Expand Graph People Search with Directory search, Learn More

  • (Feature 38359) Add Translation files for French, German and Spanish, Learn More

  • (Feature 30413) DCI - Added user friendly when calling invalid phone number

  • (Feature 32420) New queue preview accept and decline button, Learn More

  • (Feature 25697) Added a visual indication in the search text component for open sessions that are not active, Learn More

 

CRM Service

  • (Feature 37969) Improve multiple contact result behavior, Learn More

 

CTI

  • (Feature 37529) Change CTI settings, Learn More

  • (Feature 34859) Dynamics365 CIF2: Improved scenario to prevent double accept when using Teams agent

  • (Feature 36982) ServiceNow: Search all phone fields, Learn More

 

 

Feature internal enhancement

General

  • (Enhancement 35422) Improved behavior long texthandling message

 

CTI

  • (Enhancement 34861) Dynamis365 CIF2: WebAgent disappears after closing text session

  • (Enhancement 34862) Dynamics365 CIF2: Icon ribbon disappears when tabs are closed

  • (Enhancement 38151) SalesForce: Give customer friendly error when configuration of softphone layout is incorrect

 

Text Handler

  • (Enhancement 38889) Email Session - Reply All adds the shared mailbox

  • (Enhancement 34918) Text Handler - receivesDateAndTime disappears after accepting while in the same group

  • (Enhancement 34916) Text Handler - Thread shows HTML

 

V 6.22.0

In preview: 30 March 2021

Connected Product Dependencies

 

New Feature

General

  • (Feature 34279) Transfer to different contact endpoints, Learn More

  • (Feature 24387) Classify session before mark it as finished, Learn More

  • (Feature 30912) Implemented last agent message in MePerson, Learn More

  • (Feature 32860) Implement Recording Controls, Learn More

  • (Feature 33010) Implement Tag visual to Preview and Session, Learn More

 

CTI

  • (Feature 32564) Chat (WebChat, Whatsapp, etc...) transcript created as an activity in CRM, Learn More

 

 

Feature improved behavior

 

CRM Service

  • (Feature 30945) Display search if multiple results are identified by CRM Service, Learn More

 

Text Handler

  • (Feature 32546) Change behavior Skill search from multiple skill selection to wilcard search, Learn More

  • (Feature 32682) Scroll horizontal in preview

  • (Feature 32980) Better display number of messages

 

Feature internal enhancement

General

  • (Enhancement 33892) A365 logo always visible

  • (Enhancement 33891) Improve description of 'Signinerror.failedtoopenwindow

 

Text Handler

32980 33805 WebAgent - Show correct number of messages