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Release Notes

All information about features and improvements in each release.

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Release Notes WebAgent 6.21

V 6.21.13

5 February 2021

Connected Product Dependencies

 

Feature improved behavior

CTI Plugin

  • (Enhancement 38649) Dynamics365 CTI plugin - Check for API availability (Workaround for external Microsoft bug)

 

V 6.21.12

19 January 2021

Connected Product Dependencies

 

Feature internal enhancement

General

  • (Enhancement 37540) Better handling of failed to fetch

CTI Plugin

  • (Enhancement 38197) SalesForce: Limit nr of fields sent to SalesForce when executing a popup new case

  • (Enhancement 38285) Ensure CTI scripts are loaded once

 

V 6.21.11

8 January 2021

Connected Product Dependencies

 

Feature internal enhancement

  • (Enhancement 37755) CTI Plugin - Improved handling NULL value in diplay name

 

V 6.21.10

30 December 2020

Connected Product Dependencies

 

Feature improved behavior

  • (Feature 37438) Improved No Reason Code behavior in Teams

 

Feature internal enhancement

  • (Enhancement 37642) Improved behavior pasting in the text editor

 

V 6.21.8

11 December 2020

Connected Product Dependencies

 

Feature improved behavior

  • (Feature 36904) Do not load Skype SDK before it is necessary

  • (Feature 36904) Prevent unnecessary calls to graph

 

V 6.21.7

9 December 2020

Connected Product Dependencies

 

Feature improved behavior

  • (Feature 37049) Improve Dynamics CTI logging

 

V 6.21.6

4 December 2020

Connected Product Dependencies

 

Feature improved behavior

  • (Feature 36904) Improvement of Dynamics response handling

 

V 6.21.5

3 December 2020

Connected Product Dependencies

 

Feature improved behavior

  • (Feature 36852) Additional CTI/Dynamics logging

 

V 6.21.4

17 November 2020

Connected Product Dependencies

 

Feature improved behavior

Security

  • (Feature) Various security improvements

  • (Feature 35941) Improved security for loading msdyn_ciLibrary

 

Feature internal enhancement

  • (Enhancement 36173) Extended E-164 contact search to 15 characters

 

V 6.21.3

2 November 2020

Connected Product Dependencies

 

Feature improved behavior

CTI

 

Feature internal enhancement

  • (Enhancement 35891) CRM info / search results properties (type url) are not clickable

 

V 6.21.1

9 October 2020

Connected Product Dependencies

 

Feature internal enhancement

General

  • (Enhancement 35155) WebAgent doesn't load when browser language is other than en-US or nl-NL

Text Handler

  • (Enhancement 35168) Enhanced scenario with message "this.sortFunction is not a function" is shown

SAP C4C

  • (Enhancement 35166) Enhanced scenario in SAP C4C that all buttons were shown

 

V 6.21.0

5 October 2020

Connected Product Dependencies

 

Feature improved behavior

  • (Feature 33859) Add Phonenumber format to CTI CRM search, Learn More

  • (Feature 32684) Implement clear search

  • (Feature 33187) Show exclamation mark only when a new message is added to an active session

 

Feature internal enhancement

  • (Enhancement 34379) Improved Archive search

  • (Enhancement 34096) Improved CTI buttons for anonymous case

  • (Enhancement 34869) Improved scenario for double messages

  • (Enhancement 34700) Improved cause 'Cannot read property 'id' of undefined'

  • (Enhancement 34277) Improved sms icon colors

  • (Enhancement 34117) Improve initialization timing

  • (Enhancement 34380) Improved Mark-up buttons behavior in edge

  • (Enhancement 34029) Improved scenario No action in search after double paste

  • (Enhancement 34934, 32376) Improved memory performance

  • (Enhancement 33766) Improved Position of resizing state

  • (Enhancement 34271) Improved session visible in chrome

  • (Enhancement 34597) Improved scenario close consultative transfer in Teams

  • (Enhancement 34877) Improved CTI plugins loading in Edge

  • (Enhancement 34389) Improved device menu below contact menu visibility

  • (Enhancement 34410) Queue styling dark theme improvements

  • (Enhancement 34688) Show preview pan for texthandling is not responsive

  • (Enhancement 33895) Unable to add a contact in Teams Platform