Release Notes WebAgent 6.21
V 6.21.12
19 January 2021
Connected Product Dependencies
-
WebAgent Service v 1.17 or higher
Feature internal enhancement
General
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(Enhancement 37540) Better handling of failed to fetch
CTI Plugin
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(Enhancement 38197) SalesForce: Limit nr of fields sent to SalesForce when executing a popup new case
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(Enhancement 38285) Ensure CTI scripts are loaded once
V 6.21.11
8 January 2021
Connected Product Dependencies
-
WebAgent Service v 1.17 or higher
Feature internal enhancement
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(Enhancement 37755) CTI Plugin - Improved handling NULL value in diplay name
V 6.21.10
30 December 2020
Connected Product Dependencies
-
WebAgent Service v 1.17 or higher
Feature improved behavior
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(Feature 37438) Improved No Reason Code behavior in Teams
Feature internal enhancement
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(Enhancement 37642) Improved behavior pasting in the text editor
V 6.21.8
11 December 2020
Connected Product Dependencies
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WebAgent Service v 1.17 or higher
Feature improved behavior
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(Feature 36904) Do not load Skype SDK before it is necessary
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(Feature 36904) Prevent unnecessary calls to graph
V 6.21.7
9 December 2020
Connected Product Dependencies
-
WebAgent Service v 1.17 or higher
Feature improved behavior
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(Feature 37049) Improve Dynamics CTI logging
V 6.21.6
4 December 2020
Connected Product Dependencies
-
WebAgent Service v 1.17 or higher
Feature improved behavior
-
(Feature 36904) Improvement of Dynamics response handling
V 6.21.5
3 December 2020
Connected Product Dependencies
-
WebAgent Service v 1.17 or higher
Feature improved behavior
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(Feature 36852) Additional CTI/Dynamics logging
V 6.21.4
17 November 2020
Connected Product Dependencies
-
WebAgent Service v 1.17 or higher
Feature improved behavior
Security
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(Feature) Various security improvements
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(Feature 35941) Improved security for loading msdyn_ciLibrary
Feature internal enhancement
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(Enhancement 36173) Extended E-164 contact search to 15 characters
V 6.21.3
2 November 2020
Connected Product Dependencies
-
WebAgent Service v 1.17 or higher
Feature improved behavior
CTI
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(Feature 35172) Complete activity, Learn More
Feature internal enhancement
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(Enhancement 35891) CRM info / search results properties (type url) are not clickable
V 6.21.1
9 October 2020
Connected Product Dependencies
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WebAgent Service v 1.17 or higher
Feature internal enhancement
General
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(Enhancement 35155) WebAgent doesn't load when browser language is other than en-US or nl-NL
Text Handler
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(Enhancement 35168) Enhanced scenario with message "this.sortFunction is not a function" is shown
SAP C4C
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(Enhancement 35166) Enhanced scenario in SAP C4C that all buttons were shown
V 6.21.0
5 October 2020
Connected Product Dependencies
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WebAgent Service v 1.17 or higher
Feature improved behavior
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(Feature 33859) Add Phonenumber format to CTI CRM search, Learn More
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(Feature 32684) Implement clear search
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(Feature 33187) Show exclamation mark only when a new message is added to an active session
Feature internal enhancement
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(Enhancement 34379) Improved Archive search
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(Enhancement 34096) Improved CTI buttons for anonymous case
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(Enhancement 34869) Improved scenario for double messages
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(Enhancement 34700) Improved cause 'Cannot read property 'id' of undefined'
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(Enhancement 34277) Improved sms icon colors
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(Enhancement 34117) Improve initialization timing
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(Enhancement 34380) Improved Mark-up buttons behavior in edge
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(Enhancement 34029) Improved scenario No action in search after double paste
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(Enhancement 34934, 32376) Improved memory performance
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(Enhancement 33766) Improved Position of resizing state
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(Enhancement 34271) Improved session visible in chrome
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(Enhancement 34597) Improved scenario close consultative transfer in Teams
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(Enhancement 34877) Improved CTI plugins loading in Edge
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(Enhancement 34389) Improved device menu below contact menu visibility
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(Enhancement 34410) Queue styling dark theme improvements
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(Enhancement 34688) Show preview pan for texthandling is not responsive
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(Enhancement 33895) Unable to add a contact in Teams Platform