Release Notes WebAgent 6.20

V 6.20.0

15 September 2020

Connected Product Dependencies

 

Feature improved behavior

General

  • (Feature 28535) Disabled download/view of attachments while agent is hunted

  • (Feature 33577) Fetch translations according to location

  • (Feature 33360) Scrollbar performance edge

  • (Feature 33317) Added option to toggle right sidebar tabs

  • (Feature 32687) Add queue grouping Sender Address Domain-Part

  • (Feature 33152) Disabled cross icon while deleting classification is in progress

  • (Feature 31777) Improved design for CRM contacts

  • (Feature 33159) Improved scaling very small login screen

  • (Feature 32501) Make wrap up buttons by default visible

 

CTI

  • (Feature 33871) Add additional CTI logging

  • (Feature 29706) Add "email" when create contact is clicked and email address is known

  • (Feature 32957) Link new contact Dynamics

 

Texthandler

  • (Feature 32959) Disabled removing customer from To field.

 

 

Feature internal enhancement

General

  • (Enhancement 34034) Comfort Transfer: If add participant fails, call controls are no longer accessible

  • (Enhancement 33879 ) Improved behavior ENTER key during WhatsApp

  • (Enhancement 33724) Improved scenario that buttons disappear in full screen

  • (Enhancement 33711) Improved scenario Callhistory individual caller

  • (Enhancement 33689) Improved scenario double transfer button during call

  • (Enhancement 33894 ) Only one group can be created (platform Teams)

 

CTI

  • (Enhancement 33737) Improved styling Confirmation box button

  • (Enhancement 33693 ) Create record button stays disabled when chatting (outbound) to an unknown contact