Release Notes WebAgent 6.19

V 6.19.0

05 August 2020

Connected Product Dependencies

• WebAgent Service v 1.17 or higher

 

Feature improved behavior

General

• (Feature 32922) Added Fallback for batch messages older version

• (Feature 29498) Improve queue implementation

• (Feature 31117) Improved performance by batch downloading messages

• (Feature 32986) Improved text styling for dark theme

• (Feature 32898) Extend error message when sipThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. domain is invalid

• (Feature 32417) Hide take preview button for connected queue item

• (Feature 29083) Improve show preview for small screen

• (Feature 32899) Improved Sign in errors visibility when resolution is too small

 

CTI Plugin

• (Feature 30056) CTI: Create cases for unknown contact

 

Text Handler

• (Feature 31967) Improved ENTER behavior

• (Feature 33184) Added finish icon spinner present until classifications are loaded

 

Feature internal enhancement

General

• (Enhancement 32745) Improved MePerson styling

• (Enhancement 32654) Groups are not ordered alphabetically

• (Enhancement 32823) Improved mePerson list styling

• (Enhancement 32753) Improved Preview behavior

• (Enhancement 32767) Enhanced encoding the Skills url when transfer is initiated

 

CTI Plugin

• (Enhancement 32926) Improved CTI request link to conversation behavior

 

SalesForce

• (Enhancement 32521) SalesForce - Login mixes logged in users