Release Notes WebAgent 6.19

V 6.19.0

05 August 2020

Connected Product Dependencies

 

Feature improved behavior

General

 

CTI Plugin

  • (Feature 30056) CTI: Create cases for unknown contact

 

Text Handler

  • (Feature 31967) Improved ENTER behavior

  • (Feature 33184) Added finish icon spinner present until classifications are loaded

 

Feature internal enhancement

General

  • (Enhancement 32745) Improved MePerson styling

  • (Enhancement 32654) Groups are not ordered alphabetically

  • (Enhancement 32823) Improved mePerson list styling

  • (Enhancement 32753) Improved Preview behavior

  • (Enhancement 32767) Enhanced encoding the Skills url when transfer is initiated

 

CTI Plugin

  • (Enhancement 32926) Improved CTI request link to conversation behavior

 

SalesForce

  • (Enhancement 32521) SalesForce - Login mixes logged in users