Release Notes WebAgent 6.19
V 6.19.0
05 August 2020
Connected Product Dependencies
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WebAgent Service v 1.17 or higher
Feature improved behavior
General
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(Feature 32922) Added Fallback for batch messages older version
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(Feature 29498) Improve queue implementation
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(Feature 31117) Improved performance by batch downloading messages
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(Feature 32986) Improved text styling for dark theme
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(Feature 32898) Extend error message when sip domain is invalid
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(Feature 32417) Hide take preview button for connected queue item
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(Feature 29083) Improve show preview for small screen
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(Feature 32899) Improved Sign in errors visibility when resolution is too small
CTI Plugin
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(Feature 30056) CTI: Create cases for unknown contact
Text Handler
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(Feature 31967) Improved ENTER behavior
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(Feature 33184) Added finish icon spinner present until classifications are loaded
Feature internal enhancement
General
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(Enhancement 32745) Improved MePerson styling
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(Enhancement 32654) Groups are not ordered alphabetically
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(Enhancement 32823) Improved mePerson list styling
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(Enhancement 32753) Improved Preview behavior
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(Enhancement 32767) Enhanced encoding the Skills url when transfer is initiated
CTI Plugin
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(Enhancement 32926) Improved CTI request link to conversation behavior
SalesForce
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(Enhancement 32521) SalesForce - Login mixes logged in users