Release Notes WebAgent 6.19

V 6.19.0

05 August 2020

Connected Product Dependencies

• WebAgent Service v 1.17 or higher

 

Feature improved behavior

General

• (Feature 32922) Added Fallback for batch messages older version

• (Feature 29498) Improve queue implementation

• (Feature 31117) Improved performance by batch downloading messages

• (Feature 32986) Improved text styling for dark theme

• (Feature 32898) Extend error message when sip domain is invalid

• (Feature 32417) Hide take preview button for connected queue item

• (Feature 29083) Improve show preview for small screen

• (Feature 32899) Improved Sign in errors visibility when resolution is too small

 

CTI Plugin

• (Feature 30056) CTI: Create cases for unknown contact

 

Text Handler

• (Feature 31967) Improved ENTER behavior

• (Feature 33184) Added finish icon spinner present until classifications are loaded

 

Feature internal enhancement

General

• (Enhancement 32745) Improved MePerson styling

• (Enhancement 32654) Groups are not ordered alphabetically

• (Enhancement 32823) Improved mePerson list styling

• (Enhancement 32753) Improved Preview behavior

• (Enhancement 32767) Enhanced encoding the Skills url when transfer is initiated

 

CTI Plugin

• (Enhancement 32926) Improved CTI request link to conversation behavior

 

SalesForce

• (Enhancement 32521) SalesForce - Login mixes logged in users