Release Notes WebAgent 6.16

V 6.16.2

09 June 2020

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 30888) Enhanced behavior Sign in address is case sensitive

 

V 6.16.1

08 June 2020

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 30875) Enhanced scenario unknown telephonenumber in Graph search

 

V 6.16.0

05 June 2020

Connected Product Dependencies

 

Feature improved behavior

 

Feature internal enhancement

  • (Enhancement 29710) Improved calendar login

  • (Enhancement 29589) Improved dark theme

  • (Enhancement 30644) Improved login redirect

  • (Enhancement 29850) Show receiver URI as grouping option in Queue

  • (Enhancement 30460) Improved Tooltip triangle alignment

  • (Enhancement 30469) Improved authentication with Office365 account

  • (Enhancement 30340) Advanced Search - Enhanced scenario skill duplication in list

  • (Enhancement 30560) Enhanced scenario contacts not loaded for Teams login

  • (Enhancement 30760) Enhanced scenario CTI buttons after new conversation

  • (Enhancement 30714) Improved behavior loading Frequent transfers

  • (Enhancement 30602) Improved device names

  • (Enhancement 30559) Improved profile styling

  • (Enhancement 30558) No new sessions show-up in queue if grouping is set to Agent or Skill

  • (Enhancement 30470) Persistent Audio Session only shows tab

  • (Enhancement 30556) Enhanced scenario Queue expand/collapse/settings when switching groups

  • (Enhancement 30474) Enhanced scenario Search if a criteria is selected without a filter

  • (Enhancement 30473) Enhanced Search triggered second criteria is added/deleted from a filter

  • (Enhancement 30464) Improved behavior Appointments overwrite themselves

  • (Enhancement 30531) Enhanced Anywhere365 WebRTC mute function

  • (Enhancement 30335) Enhanced Icon style

  • (Enhancement 30417) Enhanced resizable sidepanel