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Release Notes

All information about features and improvements in each release.

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Release Notes WebAgent 6.16

V 6.16.2

09 June 2020

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 30888) Enhanced behavior Sign in address is case sensitive

 

V 6.16.1

08 June 2020

Connected Product Dependencies

 

Feature improved behavior

  • (Enhancement 30875) Enhanced scenario unknown telephonenumber in Graph search

 

V 6.16.0

05 June 2020

Connected Product Dependencies

 

Feature improved behavior

  • (Feature 30126) Add graph contacts for teams platform

  • (Feature 30015) Add tooltip to ucc name in user profiles

  • (Feature 29402) Change webchat icon

  • (Feature 29118) CTI bar styling changes

  • (Feature 25376) Refactoring CTI integration to improve maintainability

  • (Feature 29813) Enable flag in url to hide errormessages

  • (Feature 29453) Improve calendar implementation

  • (Feature 29659) Notify user when internet connection is dropped

  • (Feature 29799) Optimize texthandling for small view

  • (Feature 29341) Styling optimizations

  • (Feature 29658) View all archived conversations

 

Feature internal enhancement

  • (Enhancement 29710) Improved calendar login

  • (Enhancement 29589) Improved dark theme

  • (Enhancement 30644) Improved login redirect

  • (Enhancement 29850) Show receiver URI as grouping option in Queue

  • (Enhancement 30460) Improved Tooltip triangle alignment

  • (Enhancement 30469) Improved authentication with Office365 account

  • (Enhancement 30340) Advanced Search - Enhanced scenario skill duplication in list

  • (Enhancement 30560) Enhanced scenario contacts not loaded for Teams login

  • (Enhancement 30760) Enhanced scenario CTI buttons after new conversation

  • (Enhancement 30714) Improved behavior loading Frequent transfers

  • (Enhancement 30602) Improved device names

  • (Enhancement 30559) Improved profile styling

  • (Enhancement 30558) No new sessions show-up in queue if grouping is set to Agent or Skill

  • (Enhancement 30470) Persistent Audio Session only shows tab

  • (Enhancement 30556) Enhanced scenario Queue expand/collapse/settings when switching groups

  • (Enhancement 30474) Enhanced scenario Search if a criteria is selected without a filter

  • (Enhancement 30473) Enhanced Search triggered second criteria is added/deleted from a filter

  • (Enhancement 30464) Improved behavior Appointments overwrite themselves

  • (Enhancement 30335) Enhanced Icon style

  • (Enhancement 30417) Enhanced resizable sidepanel