Release Notes WebAgent 6.16

V 6.16.2

09 June 2020

08 June 2020

05 June 2020

(Feature 30126) Add graph contacts for teams platform
(Feature 30015) Add tooltip to uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. name in user profiles
(Feature 29402) Change webchat icon
(Feature 29118) CTI bar styling changes
(Feature 25376) Refactoring CTI integration to improve maintainability
(Feature 29813) Enable flag in url to hide errormessages
(Feature 29453) Improve calendar implementation
(Feature 30168) Anywhere365 WebRTC - Replace icon for sipThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. calls
(Feature 30202) Let the Anywhere365 WebRTC services extend the graph services
(Feature 29659) Notify user when internet connection is dropped
(Feature 29799) Optimize texthandling for small view
(Feature 27860) Restore chat for WebRTC platform
(Feature 29341) Styling optimizations
(Feature 29658) View all archived conversations

(Enhancement 29710) Improved calendar login
(Enhancement 29589) Improved dark theme
(Enhancement 30644) Improved login redirect
(Enhancement 29850) Show receiver URI as grouping option in Queue
(Enhancement 30460) Improved Tooltip triangle alignment
(Enhancement 30469) Improved authentication with Office365 account
(Enhancement 30340) Advanced Search - Enhanced scenario skill duplication in list
(Enhancement 30560) Enhanced scenario contacts not loaded for Teams login
(Enhancement 30760) Enhanced scenario CTI buttons after new conversation
(Enhancement 30714) Improved behavior loading Frequent transfers
(Enhancement 30602) Improved device names
(Enhancement 30559) Improved profile styling
(Enhancement 30558) No new sessions show-up in queue if grouping is set to Agent or Skill
(Enhancement 30470) Persistent Audio Session only shows tab
(Enhancement 30556) Enhanced scenario Queue expand/collapse/settings when switching groups
(Enhancement 30474) Enhanced scenario Search if a criteria is selected without a filter
(Enhancement 30473) Enhanced Search triggered second criteria is added/deleted from a filter
(Enhancement 30464) Improved behavior Appointments overwrite themselves
(Enhancement 30531) Enhanced Anywhere365 WebRTC mute function
(Enhancement 30335) Enhanced Icon style
(Enhancement 30417) Enhanced resizable sidepanel