Release Notes WebAgent 6.15

V 6.15.0

22 May 2020

Feature improved behavior

General

  • (Feature 27122) Notification when new message is added to current session

  • (Feature 26537) Show warning if an empty clipboard is pasted

  • (Feature 27974) Show loading icon when uploading attachments

  • (Feature 30174) Translate error messages

  • (Feature 27059) Add additional spinners

  • (Feature 28875 ) Click event on magnifier icon in search bar

  • (Feature 21067) Added option to customize width sidepanel

  • (Feature 27745) Added extra check cc/to valid email before you send email

  • (Feature 28596) Added feedback when existing case is linked

  • (Feature 25006) Moved tool-tip under the icons in chat

  • (Feature 29546) Added Tooltip translation

  • (Feature 25839) WhatsApp scroll to last message when answering

 

CTI Plugin

  • (Feature 29795) Do not allow connection to same CTI contact for multiple sessions

  • (Feature 25197) Set additional case details

  • (Feature 29790) Added CTI Salesforce High Velocity Sales (HVS)

  • (Feature 21698 ) CTI Salesforce/Dynamics - Direct dialer support when clicking phone number

  • (Feature 29099) Dynamics/ServiceNow/SalesForce CTI - Enable CTI controls in WA after search is executed

 

Feature internal enhancement

  • (Enhancement 29853) Cannot close archived emails

  • (Enhancement 29857) Enhanced bottombar styling in edge

  • (Enhancement 29859) MessageList makes entire screen blank in edge

  • (Enhancement 29549) Enhanced Queue Grouping options

  • (Enhancement 29587) Skill not visible in Skill transfer menu

  • (Enhancement 29861) Enhanced styling in edge

  • (Enhancement 29975) CTI - Task activity is not created when receiving a chat

  • (Enhancement 29964) Enhanced reply message to and cc styling

  • (Enhancement 29954) Enhanced SVG icon size in Edge

  • (Enhancement 30162) Enhanced Teams MePerson profile set to unknown

  • (Enhancement 29845) Enhanced Texthandling after signout

  • (Enhancement 29955) Timeline tab is displayed, but shows "CRMCRM stands for Customer Relationship Management and is a method/technology for managing your external interactions and relationships with customers. Integrate Anywhere365 with your CRM client to show customer information alongside your inbound and outbound interactions. information"

  • (Enhancement 29671) Enhanced scenario added two attachments to email

  • (Enhancement 29980) Wrapup - counts to zero does not disappear

  • (Enhancement 29539) Enhanced response grid in main view

  • (Enhancement 29499) Improved bottombar implementation

  • (Enhancement 29494) Improved display messages implementation

  • (Enhancement 29496) Improved inactive message implementation

  • (Enhancement 28782) Improved topbar implementation

  • (Enhancement 29451) Improved wrapup implementation

  • (Enhancement 29080) Improved scenario accepting whatsapp item twice

  • (Enhancement 29952) Icon not visible in texthandling header

  • (Enhancement 29735) Slidepanel with HideSlidePanelInSmallView class still visible in smallview