Release Notes WebAgent 6.15

V 6.15.0

22 May 2020

Feature improved behavior

General

  • (Feature 27122) Notification when new message is added to current session

  • (Feature 26537) Show warning if an empty clipboard is pasted

  • (Feature 27974) Show loading icon when uploading attachments

  • (Feature 30174) Translate error messages

  • (Feature 27059) Add additional spinners

  • (Feature 28875 ) Click event on magnifier icon in search bar

  • (Feature 21067) Added option to customize width sidepanel

  • (Feature 27745) Added extra check cc/to valid email before you send email

  • (Feature 28596) Added feedback when existing case is linked

  • (Feature 25006) Moved tool-tip under the icons in chat

  • (Feature 29546) Added Tooltip translation

  • (Feature 25839) WhatsApp scroll to last message when answering

 

CTI Plugin

  • (Feature 29795) Do not allow connection to same CTI contact for multiple sessions

  • (Feature 25197) Set additional case details

  • (Feature 29790) Added CTI Salesforce High Velocity Sales (HVS)

  • (Feature 21698 ) CTI Salesforce/Dynamics - Direct dialer support when clicking phone number

  • (Feature 29099) Dynamics/ServiceNow/SalesForce CTI - Enable CTI controls in WA after search is executed

 

Feature internal enhancement

  • (Enhancement 29853) Cannot close archived emails

  • (Enhancement 29857) Enhanced bottombar styling in edge

  • (Enhancement 29859) MessageList makes entire screen blank in edge

  • (Enhancement 29549) Enhanced Queue Grouping options

  • (Enhancement 29587) Skill not visible in Skill transfer menu

  • (Enhancement 29861) Enhanced styling in edge

  • (Enhancement 29975) CTI - Task activity is not created when receiving a chat

  • (Enhancement 29964) Enhanced reply message to and cc styling

  • (Enhancement 29954) Enhanced SVG icon size in Edge

  • (Enhancement 30162) Enhanced Teams MePerson profile set to unknown

  • (Enhancement 29845) Enhanced Texthandling after signout

  • (Enhancement 29955) Timeline tab is displayed, but shows "CRMCRM stands for Customer Relationship Management and is a method/technology for managing contacts of customers. CRM helps to offer each customer an individual value proposition based on its wishes. In addition, CRM makes it visible which customers represent higher value for the organization and therefore might be served in a different way. information"

  • (Enhancement 29671) Enhanced scenario added two attachments to email

  • (Enhancement 29980) Wrapup - counts to zero does not disappear

  • (Enhancement 29539) Enhanced response grid in main view

  • (Enhancement 29499) Improved bottombar implementation

  • (Enhancement 29494) Improved display messages implementation

  • (Enhancement 29496) Improved inactive message implementation

  • (Enhancement 28782) Improved topbar implementation

  • (Enhancement 29451) Improved wrapup implementation

  • (Enhancement 29080) Improved scenario accepting whatsapp item twice

  • (Enhancement 29952) Icon not visible in texthandling header

  • (Enhancement 29735) Slidepanel with HideSlidePanelInSmallView class still visible in smallview