Release Notes WebAgent 6.14

V 6.14.0

18 May 2020

Feature improved behavior

General

  • (Feature 28535) Disable download/view of attachments while agent is hunted

  • (Feature 29238) Improved reloading finished audio conversations

  • (Feature 27670) New spinner image

  • (Feature 23036) Added placeholder for canned responses

  • (Feature 25758) Teams Agent - Inherit Presence from WebAgentService

  • (Feature 28670) Stop queue timer for archived sessions

  • (Feature 26287) TextEditor - Don't hide editor after reply is send in case of chat channels

  • (Feature 28450) Queue items should be sorted descending on queue time

 

ServiceNow CTI

  • (Feature 28867) Added create call activity

 

Feature internal enhancement

  • (Enhancement 29372) Enhanced Archive search tags

  • (Enhancement 30240) Enhanced end conversation after classification

  • (Enhancement 29326) Enhanced timeline icons

  • (Enhancement 29339) Enhanced Styling

  • (Enhancement 29358) Enhanced behavior pause conversation button

  • (Enhancement 28834) Enhanced behavior group conversation

  • (Enhancement 29365) Enhanced scenario where call is offered twice

  • (Enhancement 29203) Classification window shows up when no classifications are provisioned and/or no classification service is configured

  • (Enhancement 29069) Enhanced clearing date/time filter from search

  • (Enhancement 29073) Impossible to add multiple search filters of the same type

  • (Enhancement 27480) Enhanced behavior move contact to empty pinnedGroup

  • (Enhancement 29349) Enhanced showing profiles available in MePerson

  • (Enhancement 29323) Enhanced behavior Predefined responses click on filter buttons

  • (Enhancement 28870) Enhanced behavior if you paste a search criteria

  • (Enhancement 28813) Teams app - Classification do not show-up when handling session

  • (Enhancement 29325) TextHandling Ordered and Unordered list buttons don't have borders

  • (Enhancement 29321) Enhanced visual Thread view tab is visible on desktop + contacttab icon stays active

  • (Enhancement 30251) Enhanced behavior getting metadata in Dynamics365 CTI

  • (Enhancement 29104) Enhanced responsive login page

  • (Enhancement 29439) Classification pop-up: Improved Handled button height