Release Notes WebAgent 6.13

V 6.13.1

17 April 2020

Feature internal enhancement

Dynamics CTI

  • (Enhancement 28865) Unable to link/create cases

 

Texthandling

  • (Enhancement 29371) Save draft/reply results in 400 bad request

 

V 6.13.0

14 April 2020

New Feature

 

Feature improved behavior

  • (Feature 26538) Added additional search filters

  • (Feature 28701) Only retrieve skills when dialogueManager capability is true

 

Feature internal enhancement

General

  • (Enhancement 28752) Replace SVG's

  • (Enhancement 28144) Callsession is not removed after transfer

  • (Enhancement 28763) Cannot login to agenda

  • (Enhancement 29032) Chatinput not visible in edge

  • (Enhancement 28153) EDGE - search styling

  • (Enhancement 28828) List view in calendar shows no appointments

  • (Enhancement 28159) Missing message in search for when no results are found

  • (Enhancement 28758) Session does not disappear after call hangup

  • (Enhancement 28170, 28764 ) Enhanced User profile retriever

  • (Enhancement 28829) Enhanced styling for full day appointments

  • (Enhancement 25025) Enhanced scenario adding a new contact to a new group

  • (Enhancement 28883) Advanced Search - Enhanced Skill and UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. filters when multiple results are selected

  • (Enhancement 28869) Enhanced scenario loading data when refreshing WebAgent

  • (Enhancement 28759) Enhanced group call

  • (Enhancement 28132 ) No conversation wrapup after disconnect

  • (Enhancement 28171) Added counter for ucc profiles button

  • (Enhancement 28057) On login already-accepted webchat sessions are not shown

  • (Enhancement 28788) Queue items are not visible

  • (Enhancement 27971) Signout behavior fails with active sessions

  • (Enhancement 28191) Take conversation from preview takes wrong conversation

  • (Enhancement 27616) Texteditor - Enhanced numbering / bullets

  • (Enhancement 28178) WhatsApp sessions are not reopened after refresh

  • (Enhancement 25924) Improve performance for css

  • (Enhancement 27270, 28198 ) Don't show presence options and auto acceptcall for Teams login

  • (Enhancement 27191) Enhanced intial sidepanel

 

CTI Dynamics

  • (Enhancement 28134) Cross icon too large for CTI bar settings and contact card

  • (Enhancement 27983) Enable open activity details button when linking contact

  • (Enhancement 29028) Email content is not saved