Release Notes WebAgent 6.12

V 6.12.1

23 March 2020

Feature internal enhancement

  • (Enhancement 28701) Only retrieve skills when dialogueManager capability is true


V 6.12.0

20 March 2020

Feature improved behavior

  • (Feature 28200) Archive search performance

  • (Feature 27860) Restore chat for WebRTC platform

  • (Feature 27899) CTI Plugin - Optimize search query by utilizing equals instead of contains

  • (Feature 28528) Get CTI referrer from url param

  • (Feature 28530) ServiceNow plugin, add state to Oauth request

  • (Feature 28107) Added queue item radio button


Feature internal enhancement

  • (Enhancement 26529) Editor is not always cleared after clicking send

  • (Enhancement 28137) Cannot read property 'id' of undefined

  • (Enhancement 28471) Can't deselect advanced search item after searching

  • (Enhancement 28565) Classification enhancement: Add disabled class to handled button.

  • (Enhancement 28263) Queue performance

  • (Enhancement 28249) Cannot select time in archived search advanced search

  • (Enhancement 28433) Enhanced reply button WhatsApp small screen

  • (Enhancement 28247) 'This week' not translated

  • (Enhancement 28149) Enhanced end of JSON

  • (Enhancement 27324) Url fields are not processed correctly in WebAgent UI

  • (Enhancement 28367) WebAgent Texthandler in Dynamic - Enhanced Email addresses in caml case

  • (Enhancement 28437) Enhanced Advanced search date/time range

  • (Enhancement 28440) Advanced Search Settings are not remembered

  • (Enhancement 28442) Advanced search show identical skill name for all available skills

  • (Enhancement 28443) Advanced search skills + UCCsUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. not ordered alphabetically

  • (Enhancement 28452) Enhanced scenario when Agent takes session from queue and declines invite

  • (Enhancement 28463) Enhanced browser notifications

  • (Enhancement 28447) Preview always shows CC bar

  • (Enhancement 28436) Enhanced Skill Search case sensitive

  • (Enhancement 28438) Enhanced Take option directly from search result

  • (Enhancement 28217) Enhanced scenario when classifications are mandatory but submission fails