Release Notes WebAgent 6.12

V 6.12.1

23 March 2020

Feature internal enhancement

  • (Enhancement 28701) Only retrieve skills when dialogueManager capability is true

 

V 6.12.0

20 March 2020

Feature improved behavior

  • (Feature 28200) Archive search performance

  • (Feature 27860) Restore chat for WebRTC platform

  • (Feature 27899) CTI Plugin - Optimize search query by utilizing equals instead of contains

  • (Feature 28528) Get CTI referrer from url param

  • (Feature 28530) ServiceNow plugin, add state to Oauth request

  • (Feature 28107) Added queue item radio button

 

Feature internal enhancement

  • (Enhancement 26529) Editor is not always cleared after clicking send

  • (Enhancement 28137) Cannot read property 'id' of undefined

  • (Enhancement 28471) Can't deselect advanced search item after searching

  • (Enhancement 28565) Classification enhancement: Add disabled class to handled button.

  • (Enhancement 28263) Queue performance

  • (Enhancement 28249) Cannot select time in archived search advanced search

  • (Enhancement 28433) Enhanced reply button WhatsApp small screen

  • (Enhancement 28247) 'This week' not translated

  • (Enhancement 28149) Enhanced end of JSON

  • (Enhancement 27324) Url fields are not processed correctly in WebAgent UI

  • (Enhancement 28367) WebAgent Texthandler in Dynamic - Enhanced Email addresses in caml case

  • (Enhancement 28437) Enhanced Advanced search date/time range

  • (Enhancement 28440) Advanced Search Settings are not remembered

  • (Enhancement 28442) Advanced search show identical skill name for all available skills

  • (Enhancement 28443) Advanced search skills + UCCs not ordered alphabetically

  • (Enhancement 28452) Enhanced scenario when Agent takes session from queue and declines invite

  • (Enhancement 28463) Enhanced browser notifications

  • (Enhancement 28447) Preview always shows CC bar

  • (Enhancement 28436) Enhanced Skill Search case sensitive

  • (Enhancement 28438) Enhanced Take option directly from search result

  • (Enhancement 28217) Enhanced scenario when classifications are mandatory but submission fails