Release Notes SharePoint Template 5.2

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V 5.2.18121.0

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Supported from UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. 6.0.17362.0 and later

Feature Internal Enhancements

Fixed that 'Choice' column is visible in 'Question' items in 'IVRQuestions' list when no 'Action' is selected
Fixed display bug in 'holidays' on the portal page
Fixed small date validation issue in add / edit form in 'Holidays' list

V 5.2.18074.0

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Supported from UCC 6.0.17362.0 and later

Feature Internal Enhancements

(Online) Fixed 'ReasonCodes' list add item form
(Online) Fixed 'IVRQuestions' list item view JavaScript

V 5.2.17492.0

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Supported from UCC 6.0.17362.0 and later

Feature Internal Enhancements

Fixed that 'Parent' lookup column in 'IDRQuestions' list will be properly (re)connected in update sequence
(Online) Fixed that Portuguese, Norwegian or Swedish translations will be applied when selected

V 5.2.17481.0

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Supported from UCC 6.0.17362.0 and later

Feature Internal Enhancements

Made 'Start datetime' and 'End datetime' columns mandatory when using list edit view in 'Holidays' list
'Choice' column is now only not visible on 'Welcome Message' item and 'IVRSystem' items when 'Action' is selected in 'IVRQuestions' list
'Answer' and 'AudioAnwer' columns are now visible on 'Welcome Message', "Message Closed' and 'IVRQuestion' items when 'Action' is selected in 'IVRQuestions' list
Fixed that 'Choice timeout' column is visible again in 'IVRQuestion' items when 'Action' is 'Skill' or 'Voicemail' in 'IVRQuestions' list
Fixed holiday add/edit page datetime validation

V 5.2.17463.0

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Supported from UCC 6.0.17362.0 and later

Feature Internal Enhancements

Portal page can now be translated
Updated German language pack to translate portal page
Changed portal page Anywhere365 logo to a proper one
Business hours and Holidays in the portal page are now using the configured time zone of the SharePoint site
Holidays in portal page are now using the date notation corresponding to the SharePoint site language
Binded menu item 'Role bases security' in portal page to 'site permissions' page
Binded menu item 'Version management' in portal page to 'version' list
Fixed holiday add/edit page datetime validation
Fixed bug in 5.2 update sequence

V 5.2.17403.0

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Supported from UCC 6.0.17362.0 and later

Feature Internal Enhancements

Added support for 'OutboundDialerCalls' list in retention policy functionality
Added Danish, Norwegian and Swiss translations
Added 'AudioDuringForward' setting in 'SettingValues' list
Added 'UseImpersonation' to default 'Settings' list
Changed 'CRMPassword' setting to 'CrmPasswordEncrypted' in 'SettingValues' list
Changed default description of 'Message Closed' item in 'IVRQuestions' list
Changed 'Holidays' functionality
Added 'Start datetime' and 'End datetime' columns to 'Holidays' list
Added 'IVRQuestion' lookup column to 'Holidays' list
Added 'IVRHolidayQuestionItem' content type to 'IVRQuestions' list
Changed 'Holidays' display on portal page to accommodate new 'Holidays' list
Changed 'IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. GFX' display to accommodate 'IVRHolidayQuestionItem' items in 'IVRQuestions' list
Removed 'Date' column in 'Holidays' list
Changed that 'Answer/AudioAnswer' columns are visible on every action in "IVRQuestionItem' items in 'IVRQuestions' list
Changed that 'Skill' is now mandatory when action is 'CallbackWith CallBack the customer can leave his / her number to be called back by an available agent during business hours.' in 'IVRQuestionItem' in 'IVRQuestions' list
Hidden 'Choice' column in 'Message Overflow' item in 'IVRQuestions' list
Hidden 'Choice Timeout' column in 'Message Busy' item in 'IVRQuestions' list
Fixed 'Skills' list backup/restore in update sequence when updating from version 3.0+
Fixed that routing items show the same action when titles are the same in 'Routing' list
Removed Turkish translations
Removed native 'SharePoint Server Publishing Infrastructure' dependency from our 'WSP UCC Site Feature (Server)' feature

V 5.2.17245.0

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Supported from UCC 6.0.17362.0 and later

Feature Internal Enhancements

Added function so that all lookups columns in a site will be (re)connected after each site update

V 5.2.17233.0

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Supported from UCC 6.0.17362.0 and later

Feature Internal Enhancements

Added 'AutonomousDialerItem' content type with 'Pre-Welcome Message' and 'Pre-Welcome Audio Message' columns and view in 'OutboundDialerCalls' list for the 'Autonomous dialer' functionality
Added 'Answer' and 'AudioAnswer' columns to 'Welcome Message' item in 'IVRQuestions' list for the 'Autonomous dialer' functionality
Added settings in 'SettingValues' list:
AllowIPChangesDuringWebChat
CallbackDefaultRegion
CoBrowsingApi
CombinedAudioFilePause
ContextChannelMaxSize
CopyRecordingToSharePointLibrarySubFolderFirstLast
DisableCapabilityCheck
DisableExtensionWindowOnOutboundDialer
DisableGeneratingCallQualifications
DisablePreviousPlayListPositionQueue
DisconnectAfterUnsuccessfulTransfer
DtmfSortingOrder
EnableCoBrowsing
ForceClosed
ShowAgentNameAcceptedByMessage
StartOnHoldWhenSendOnly
StopRecordingAfterForward
UseImpersonation
VoicemailDialogueHunterHuntTime
WaitForAgentBusyTimeout
Swapped the default values of 'WebChatInputEndpoint' and 'WebChatResponseEndpoint' settings in 'SettingValues' list with each other
Changed 'OutboundDialerCalls' list default view paged item limit to 100 (up from 30)