Release Notes SharePoint Template 5.2

V 5.2.18121.0

Upgrade

• Upgrade from 1.5
• Supported from UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. 6.0.17362.0 and later

Feature Internal Enhancements

• Fixed that 'Choice' column is visible in 'Question' items in 'IVRQuestions' list when no 'Action' is selected
• Fixed display bug in 'holidays' on the portal page
• Fixed small date validation issue in add / edit form in 'Holidays' list

V 5.2.18074.0

Upgrade

• Upgrade from 1.5
• Supported from UCC 6.0.17362.0 and later

Feature Internal Enhancements

• (Online) Fixed 'ReasonCodes' list add item form
• (Online) Fixed 'IVRQuestions' list item view JavaScript

V 5.2.17492.0

Upgrade

• Upgrade from 1.5
• Supported from UCC 6.0.17362.0 and later

Feature Internal Enhancements

• Fixed that 'Parent' lookup column in 'IDRQuestions' list will be properly (re)connected in update sequence
• (Online) Fixed that Portuguese, Norwegian or Swedish translations will be applied when selected

V 5.2.17481.0

Upgrade

• Upgrade from 1.5
• Supported from UCC 6.0.17362.0 and later

Feature Internal Enhancements

• Made 'Start datetime' and 'End datetime' columns mandatory when using list edit view in 'Holidays' list
• 'Choice' column is now only not visible on 'Welcome Message' item and 'IVRSystem' items when 'Action' is selected in 'IVRQuestions' list
• 'Answer' and 'AudioAnwer' columns are now visible on 'Welcome Message', "Message Closed' and 'IVRQuestion' items when 'Action' is selected in 'IVRQuestions' list
• Fixed that 'Choice timeout' column is visible again in 'IVRQuestion' items when 'Action' is 'Skill' or 'Voicemail' in 'IVRQuestions' list
• Fixed holiday add/edit page datetime validation

V 5.2.17463.0

Upgrade

• Upgrade from 1.5
• Supported from UCC 6.0.17362.0 and later

Feature Internal Enhancements

• Portal page can now be translated
• Updated German language pack to translate portal page
• Changed portal page Anywhere365 logo to a proper one
• Business hours and Holidays in the portal page are now using the configured time zone of the SharePoint site
• Holidays in portal page are now using the date notation corresponding to the SharePoint site language
• Binded menu item 'Role bases security' in portal page to 'site permissions' page
• Binded menu item 'Version management' in portal page to 'version' list
• Fixed holiday add/edit page datetime validation
• Fixed bug in 5.2 update sequence

V 5.2.17403.0

Upgrade

• Upgrade from 1.5
• Supported from UCC 6.0.17362.0 and later

Feature Internal Enhancements

• Added support for 'OutboundDialerCalls' list in retention policy functionality
• Added Danish, Norwegian and Swiss translations
• Added 'AudioDuringForward' setting in 'SettingValues' list
• Added 'UseImpersonation' to default 'Settings' list
• Changed 'CRMPassword' setting to 'CrmPasswordEncrypted' in 'SettingValues' list
• Changed default description of 'Message Closed' item in 'IVRQuestions' list
• Changed 'Holidays' functionality
• Added 'Start datetime' and 'End datetime' columns to 'Holidays' list
• Added 'IVRQuestion' lookup column to 'Holidays' list
• Added 'IVRHolidayQuestionItem' content type to 'IVRQuestions' list
• Changed 'Holidays' display on portal page to accommodate new 'Holidays' list
• Changed 'IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. GFX' display to accommodate 'IVRHolidayQuestionItem' items in 'IVRQuestions' list
• Removed 'Date' column in 'Holidays' list
• Changed that 'Answer/AudioAnswer' columns are visible on every action in "IVRQuestionItem' items in 'IVRQuestions' list
• Changed that 'Skill' is now mandatory when action is 'CallbackWith CallBack the customer can leave his / her number to be called back by an available agent during business hours.' in 'IVRQuestionItem' in 'IVRQuestions' list
• Hidden 'Choice' column in 'Message Overflow' item in 'IVRQuestions' list
• Hidden 'Choice Timeout' column in 'Message Busy' item in 'IVRQuestions' list
• Fixed 'Skills' list backup/restore in update sequence when updating from version 3.0+
• Fixed that routing items show the same action when titles are the same in 'Routing' list
• Removed Turkish translations
• Removed native 'SharePoint Server Publishing Infrastructure' dependency from our 'WSP UCC Site Feature (Server)' feature

V 5.2.17245.0

Upgrade

• Upgrade from 1.5
• Supported from UCC 6.0.17362.0 and later

Feature Internal Enhancements

• Added function so that all lookups columns in a site will be (re)connected after each site update

V 5.2.17233.0

Upgrade

• Upgrade from 1.5
• Supported from UCC 6.0.17362.0 and later

Feature Internal Enhancements

• Added 'AutonomousDialerItem' content type with 'Pre-Welcome Message' and 'Pre-Welcome Audio Message' columns and view in 'OutboundDialerCalls' list for the 'Autonomous dialer' functionality
• Added 'Answer' and 'AudioAnswer' columns to 'Welcome Message' item in 'IVRQuestions' list for the 'Autonomous dialer' functionality
• Added settings in 'SettingValues' list:
• AllowIPChangesDuringWebChat
• CallbackDefaultRegion
• CoBrowsingApi
• CombinedAudioFilePause
• ContextChannelMaxSize
• CopyRecordingToSharePointLibrarySubFolderFirstLast
• DisableCapabilityCheck
• DisableExtensionWindowOnOutboundDialer
• DisableGeneratingCallQualifications
• DisablePreviousPlayListPositionQueue
• DisconnectAfterUnsuccessfulTransfer
• DtmfSortingOrder
• EnableCoBrowsing
• ForceClosed
• ShowAgentNameAcceptedByMessage
• StartOnHoldWhenSendOnly
• StopRecordingAfterForward
• UseImpersonation
• VoicemailDialogueHunterHuntTime
• WaitForAgentBusyTimeout
• Swapped the default values of 'WebChatInputEndpoint' and 'WebChatResponseEndpoint' settings in 'SettingValues' list with each other
• Changed 'OutboundDialerCalls' list default view paged item limit to 100 (up from 30)