GoLive! Online ManualRelease Notes SharePoint Template 5.1
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V 5.1.17353.0
Upgrade
- Upgrade from 1.5
- Supported from UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. 5.0.17103.4 and later
Feature Internal Enhancements
- Removed native 'SharePoint Server Publishing Infrastructure' dependency from our 'WSP UCC Site Feature (Server)' feature
V 5.1.17282.0
Upgrade
- Upgrade from 1.5
- Supported from UCC 5.0.17103.4 and later
Feature Internal Enhancements
- Added function so that all lookups columns in a site will be (re)connected after each site update
- Fixed 'Skills' list backup/restore in update sequence when updating from version 3.0+
V 5.1.17162.0
Upgrade
- Upgrade from 1.5
- Supported from UCC 5.0.17103.4 and later
Feature Internal Enhancements
- Changed that endpoints are now sorted by the 'Type' column instead of 'ContentType' column in 'Endpoints' list
- Changed that 'Skill Dependencies' functionality is only visible for 'Message Busy' in 'IVRQuestions' list
- Changed 'UseOriginalIdentityWithOutbound' setting scope to 'Recording' in 'SettingValues' list
- Changed 'AudioRecordingFormat' setting scope to 'Recording' in 'SettingValues' list
- Fixed that action 'Forward' is set when using 'Forward' skills in 'Routing' list during template update
- Fixed that 'Skill' or 'Name' values are empty when 'Action' is set to 'Previous', 'Disconnect' or emtpy in 'IVRQuestions' list
- Fixed 'Skill Dependencies' functionality when using skills names with numbers in 'IVRQuestions' list
- Fixed description typo in 'CopyRecordingToSharePoint' setting in 'SettingValues' list
- Fixed description typo in 'HuntingMethod' setting in 'SettingValues' list
V 5.1.17101.0
Upgrade
- Upgrade from 1.5
- Supported from UCC 5.0.17103.4 and later
Feature Internal Enhancements
- Added 'CountdownAvailabilitySKill' to 'Skills' list
- Added 'Skill Dependencies' functionality for 'Welcome Message', 'Message Closed', 'Message Overflow' and 'Message busy' items in 'IVRQuestions' list
- Changed 'CountdownEscapeSkill' column to 'EscapeSkill' in 'CountDownSkill' contenttype in 'Skills' list
- Changed 'AvailabilityEscapeSkill' column to 'EscapeSkill' in 'AvailabilitySkill' contenttype in 'Skills' list
- Fixed installer when used in SharePoint 2010