Release Notes SharePoint Template 5.0

V 5.0.16454.0

Upgrade

Feature Internal Enhancements

  • Added 'SLA', 'Established Endpoints' and 'Not Established Endpoints' KPI's to 'Notifications' list
  • Added 'Additional Info' column to 'Notifications' list
  • Changed installer so that solution will be deployed in the 14 and 15 hive to support SharePoint 2010 to 2013 migration
  • Fixed that 'Question' item can be converted to 'Prompt' item and vice versa when changing action in 'IVRQuestions' list
  • Fixed broken action link in 'IVRQuestions' list when url is all lowercase
  • Fixed that voicemail counter not always have to same value as call summary counter in new portal page
  • Fixed that voicemail counter has the correct value when refreshing the new portal page
  • Fixed typo in new portal page

 

V 5.0.16423.0

Upgrade

  • Upgrade from 1.5
  • Supported from UCC 4.0.16373.1 and later

Feature Internal Enhancements

  • Added 'Match From' and 'Match To' columns to default 'Routing' list view
  • Added 'SetupContextChannelTo' setting to 'SettingValues' list
  • Added 'EnableMusicOnHold' setting to 'Settings' list by default
  • Changed 'Routing' list menu link to 'UCC Routing' and 'Inbound Routing' links
  • Changed that 'QueueNoChoiceTimeout' setting in 'Settings' list is '360' by default
  • Fixed that new portal page is directly shown after creating new ucc settings site
  • Fixed 'CallbackWith CallBack the customer can leave his / her number to be called back by an available agent during business hours.' items creation in 'IVRQuestions' list
  • Fixed 'Trainees' typo in portal page
  • Fixed new item link in 'Endpoints', 'IVRQuestions', 'Routing', 'Skills' and 'Timerjobs' lists and new portal page when url is lowercase
  • Fixed that 'Skill' column can be empty in 'Routing' list
  • Fixed skill link in 'Routing' listviews

 

V 5.0.16383.0

Upgrade

  • Upgrade from 1.5
  • Supported from UCC 4.0.16373.1 and later

Feature Internal Enhancements

  • Added 'OutboundDialer' option to 'Modality' column in 'Endpoints' list
  • Removed 'ApplicationUri' setting in 'Settings' list by default
  • Fixed that endpoint in 'Endpoints' list with no 'Modality' but has 'Skill' or 'ParentQuestion' configured that it will be converted to an 'ModalityEndpoint' with routing enabled instead of 'SystemEndpoint' in upgrade sequence
  • Fixed 'Routing' list javascript
  • Fixed 'IsPlain' upgrade sequence issue by adding it as a dummy column

 

V 5.0.16375.0

Upgrade

  • Upgrade from 1.5
  • Supported from UCC 4.0.16373.1 and later

Feature Internal Enhancements

  • Added new portal page with UCC stats
  • Added page for graphical representation of the IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent.
  • Added 'Notifications' list
  • Added 'Level' column to 'CallClassifications' list
  • Added 'EnableDTMFToInitiator' setting to 'SettingValues' list
  • Added 'IDRQuestions' and 'VoicemailAgents' lists to the the timerjobs functionality
  • Added title change lock for 'IVRSystemItem' and 'IVRCustomSystemItem' content types in 'IVRQuestions' list
  • Changed 'Endpoints' list
    • Added 'ModalityEndpoint', 'SystemEndpoint', 'MainEndpoint' and 'DefaultRoutingEndpoint' content types
    • Added 'EnableRouting' column
    • Only 1 'MainEndpoint' and 1 'DefaultRoutingEndpoint' is allowed
    • Updating 'EnableEouting' to 'false' or deleting endpoint will result in deletion in 'Routing' list everywhere it is configured
    • 'MainEndpoint' and 'DefaultRoutingEndpoint' will replace 'ApplicationUri' and 'DefaultRoutingEndpointUri' in 'Settings' list
      (new sites will still have 'ApplicationUri' setting but is ignored by the ucc)
  • Changed 'Routing' list
    • Added 'UCCRouting' and 'InboundRouting' content types
    • Added 'Action', 'Name', 'MatchEndpoint' and 'Active' columns
    • Renamed 'IsPlain' column to 'ExactMatch'
  • Changed 'CultureInfo' setting to only list supported TTS languages
  • Changed sorting in 'IVRQuestions' list
  • Changed 'Choice' column in 'IVRQuestions' list to dropdown and added 0, # and * values
  • Changed that default 'Chat messages' values are in English
  • Updated Segoeui fonts
  • Fixed 'Agents' list javascript
  • Internal enhancements