GoLive! Online Manual Release Notes SharePoint Template 4.2
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V 4.2.16124.0
Upgrade
- Upgrade from 1.5
- Supported from UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. v 4.0.16102.3 and later
Feature Internal Enhancements
- Fixed that Retention Policy functionality can now process subfolders in 'Recordings' library
- Fixed that the default value field in 'SettingValues' list is displaying the correct values when not using language resources
- Fixed that more then 15 (now max 25) menu items per category can be displayed in main page
- Fixed Survey functionality
- Fixed upgrade sequence when 'foundation' made lists are present in the 'server' template
- Changed TimerJobs WebJob so it is handling timezones dynamically
V 4.2.16102.0
Upgrade
- Upgrade from 1.5
- Supported from UCC v 4.0.16102.3 and later
Feature Internal Enhancements
- Added 'IDRQuestions' list
- Added 'ChatForwardSkill' in 'Skills' list
- Added support translation of menu items (On-premises SharePoint Server, not translated yet)
- Added 'IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. Questions' loop detection in 'IVRQuestions' list
- Added 'AvailabilitySkill' loop detection in 'Skills' list
- Added 'CountdownSkill' loop detection when 'StartCountDownSeconds' and 'EndCountDownSeconds' field values are 0 in 'Skills' list
- Added support for alternate Recordings / Voicemails librarys in Retention Policy functionality
- Added settings in 'SettingValues' list:
- Chat_Conversation_WebChat_Wrong_Input_IDRInteractive Dialogue Response (IDR) is an application to take orders via keypad or button through a computer. By choosing menu options the contact receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent.
- Chat_Conversation_WebChat_IDR_No_Choice
- EnableIDR
- EnableTemporarilyUnavailable
- Changed default view item limit to 100 in 'settingsList' list
- Changed 'Holiday' content type name to 'HolidayItem' in 'Holidays' list
- Changed 'DisableCallForwarding' setting description in 'SettingValues' list
- Fixed that the default value field in 'SettingValues' list is now resolving its value when using language resources
- Fixed that you can select voicemail in 'IVRQuestions' list when there are no Skills configured
- Fixed that you can use 'StartCountDownSeconds', 'EndCountDownSeconds', 'CountdownEscapeSkill', 'Availability' and 'AvailalibityEscapeSkill' fields from 'IVRQuestions' list in TimerJob functionality
- Fixed that Survey functionality can process subsites
- Removed double entries of 'QueueBusyTimeOut' and 'ResubscribeFederatedAgentsInterval' settings in 'SettingValues' list
- Internal enhancements