Dialogue Cloud

Release Notes Power BI Template 8.2

Note: Power BI Template 8.2 needs to run on a Core 6.3.

Note: Please note that this release makes use of native database queries in order to load the data based on the used parameters. Every time the user changes one of the queries, it will by default prompt the user to review the query changes before loading the data. This prompt can be disabled in Power BI Desktop under Options > (Global) Security and unselecting ‘Require user approval for new native database queries’.

V 8.2.21265.01

02 July 2021

Requirements:

  • Core v 6.3 or higher

  • Latest SQL-views, included in the install package

  • Update to May 2021 Power BI Desktop version

 

Changes:

  • Changed calculation overview

 

Feature Internal Enhancements:

  • Enhanced Dialogue SQL-view with survey url

  • Enhanced Dialogue Overview report with survey url

  • Enhanced Dialogue Overview filter experienced

  • Enhanced skill grouping in tables cross the reports

  • Enhanced First time right calculation

  • Enhanced action type calculations

  • Enhanced Missed/Quickdrop calculations

 

 

V 8.2.21181.01

03 May 2021

Requirements:

  • Core v 6.3 or higher

  • Latest SQL-views, included in the install package

  • Update to April 2021 Power BI Desktop version

 

Feature Internal Enhancements:

  • Enhanced Presence Query to display In Call correctly

  • Enhanced Presence Query to display Reasoncodes correctly

 

V 8.2.20453.01

04 November 2020

Requirements:

  • Core v 6.3 or higher

  • Latest SQL-views, included in the install package

  • Update to November 2020 Power BI Desktop version

 

Changes

  • Added Quality Monitoring to SQL Queries

  • Added Quality Monitoring to Contact Report

  • Added time and calculations comparisons methods

  • Added in page search capabilities

  • Added centralized SLA parameter

  • Added centralized quickdrop parameter

  • Combined UCC Report and UCC per hour report

  • Removed Presence grouped by hour

  • Removed Subscription filter method

 

Feature Internal Enhancements:

  • Enhanced visual aspects

  • Enhanced Power BI Calculations

  • Enhanced presence calculations