Release Notes Power BI Template 8.1

Note: Please note that this release makes use of native database queries in order to load the data based on the used parameters. Every time the user changes one of the queries, it will by default prompt the user to review the query changes before loading the data. This prompt can be disabled in Power BI Desktop under Options > (Global) Security and unselecting ‘Require user approval for new native database queries’.

 

V 8.1.20301.01

27 July 2020

Requirements:

  • Core v 6.3 or higher

  • Latest SQL-views, included in package

  • At least the May 2020 update Power BI Desktop

 

Feature Internal Enhancements:

  • Enhanced SLA Hunt Calculation by adding variable quickdrop in the measure

  • Enhanced Welcome page Date Filter experience to filter all reports

 

V 8.1.20292.01

14 July 2020

Requirements:

  • Core v 6.3 or higher

  • Latest SQL-views, included in package

  • At least the December 2019 update Power BI Desktop

 

Feature Internal Enhancements:

  • Enhanced SLA Calculation by adding variable quickdrop in the measure

 

V 8.1.20284.01

09 July 2020

Requirements:

  • Core v 6.3 or higher

  • Latest SQL-views, included in package

  • At least the December 2019 update Power BI Desktop

 

Feature Internal Enhancements:

  • Enhanced Anonymize Feature for agent, caller and transferee data.

 

V 8.1.20182.01

28 April 2020

Requirements:

  • Core v 6.3 or higher

  • Latest SQL-views, included in package

  • At least the December 2019 update Power BI Desktop

 

Feature Internal Enhancements:

  • Enhanced discharge time with subscriptions

  • Enhanced queries performance

 

V 8.1.20141.01

6 April 2020

Requirements:

  • Core v 6.3 or higher

  • Latest SQL-views, included in package

  • At least the December 2019 update Power BI Desktop

 

Changes:

 

V 8.1.20031.02

20 January 2020

Requirements:

  • Core v 6.3 or higher

  • Latest SQL-views, included in package

  • (new) At least the December 2019 update Power BI Desktop

 

Changes:

  • Added New Loading Parameters

  • Enabled Load Call Detail Parameters

  • Enabled Load Presence Parameters

 

Feature Internal Enhancements:

  • Enhanced queries performance

  • Enhanced Calculations

  • Enhanced Quality Monitoring Calculations

  • Enhanced Time Format in All Reports

  • Enhanced Navigation Buttons

 

V 8.1.19363.0

04 September 2019

Requirements:

  • Core v 6.3 or higher

  • Latest SQL-views, included in package

  • (new) August 2019 update Power BI

 

Changes:

  • Redesigned the Data model

  • Removed Team Performance report

  • Change report size to display the same format

 

Feature Internal Enhancements:

  • Enhanced queries to handle duplicates

  • Enhanced Calculations

 


Releases below

This version has reached its end of life. See our End of life policy.

 

V 8.1.19261.0

24 June 2019

Requirements:

  • Core v 6.3 or higher

  • Latest SQL-views, included in package

  • June 2019 update Power BI

 

Feature Internal Enhancements:

  • Enhanced Date-Time Formatting

 

V 8.1.19251.0

17 June 2019

Requirements:

  • Core v 6.3 or higher

  • Latest SQL-views, included in package

  • (new) June 2019 update Power BI

 

Changes:

  • Introduction Dialogue Detail Report

  • Introduction Chat Transcription Report (requires latest SQL-views)

  • Added conditional formatting for SLA and Handle Rate gauges

 

Feature Internal Enhancements:

  • Enhanced color coding for actiontypes

  • Enhanced Queries

  • Enhanced Anonymize

 

V 8.1.19193.0

8 May 2019

Requirements:

  • Core v 6.3 or higher

  • Latest SQL-views, included in package

  • (new) April 2019 update Power BI

 

Changes:

  • Introducing Anywhere365 DarkTheme for PowerBI, Learn More

  • Added Custom Theme possibilities

  • Added ReasonCode Reporting to the Status Report

  • Possible to switch between Dark and Light theme report Icons

  • Added Team Performance Report to monitor and compare date ranges on volume, SLA and skype presences to date

  • Switched fully to PowerBI’s new filter panel

 

Feature Internal Enhancements:

  • Enhanced Filter Panel

  • Removing Slicers to enhance performance of the report.

  • Enhanced Queries

  • Removed Quick Filter buttons