Release Notes Inflight Wallboard 4.3

This version has reached its end of life. See our End of life policy.

V 4.3.16375.01

Requirements

 

Changelog

  • Skill name in Departments section in NormalView (1) and CustomView (99) is now in configured case (requires new UCC release)
  • State bar now shows "Not Connected" text when Wallboard is not connected

 

V 4.3.16363.04

Requirements

  • UCC V 4.0.16061.1. or higher

 

Changelog

  • Added SLACalculationFormula setting in the installer update sequence
  • Changed that 'SLA' statistics are updated when call is ended instead of accepted in InboundView (4) (requires new UCC release)
  • Changed that 'SLA' and 'Abandoned' statistics are updated when call is ended instead of accepted in StatisticsView (5) (requires new UCC release)
  • Enhanced 'Answer in 30s' in InboundView (4) to not stay 0
  • Refactored code

 

V 4.3.16355.01

Requirements

  • UCC V 4.0.16061.1. or higher

 

Changelog

  • Added functionality to use a custom SLA formula
  • Longest Wait in StatisticsView (5) is now a timer
  • Centralized SLA calculation
  • Refactored code

 

V 4.3.16183.02

Requirements

  • UCC V 4.0.16061.1. or higher

 

Changelog

  • View 4 DisplayName issue enhanced
  • ReasonCodeview added TotalCallsPerDay per Agent.

 

V 4.3.16181.10

Requirements

  • UCC V 4.0.16061.1. or higher

 

Changelog

  • Added settings module

 

V 4.3.16174.02

Requirements

  • UCC V 4.0.16061.1. or higher

 

Changelog

  • View 2 when changing config.xml when running wallboard the background color changes to green instead of white.
  • View 6 When Agent is in Call and changes his ReasonCode, when clicking through the views the Agent was not shown anymore. Even after restart of wallboard with default view 6.

 

V 4.3.16165.03

Requirements

  • UCC V 4.0.16061.1. or higher

 

Changelog

  • New feature View 1 Skills can be set to a view Usage, Presence or Names via config.xml setting
  • DefaultDepartmentView 0 = Animate, 1 = Usage, 2 = Names and 3 = Presences. When updating wallboard
  • This setting is added with the comments. Default value = 0, can not be changed in the installer
  • New feature View 1 Skills can sorted Alphabetical by default we sort on Usage and then Alpabet.
  • Setting DepartmentsAlphabeticalOrder true = Alphabetical, False = Usage. When updating wallboard this
  • Setting is added with the comments. Default value = false. can not be changed in the installer
  • Changed design for ReasonCode View
  • Changed Data handling requires complete retest of all views
  • Enhance View 1 Queue BackgroundBlink
  • Enhance View 2 Showing the Skills which are completly visible
  • Enhance View 2 When EnableIDR is set from true to false the Queues where not removed from the view
  • Enhance View 3 UCC Level CallsWaiting foreground color not changing with Background color
  • Enhance View 3 and 7 BackgroundTimers where stopped when using UCC Level view.
  • Enhance View 3 and 7 when clicking through the views the configured animation is shown when using UCC Level
  • Enhance View 3 and 7 UCC Level slide animation
  • Enhance View 7 ChatsWaiting background and foreground color changing in the same manner as View 3 depending on the SLA values
  • Enhance ChatSlots are during startup collapsed and only made visible when the correct statistics are received
  • All labels are no set via Resource files, so multilanguage support is present at the moment only english is fully supported

 

V 4.3.16162.02

Requirements

  • UCC V 4.0.16061.1. or higher

 

Changelog

  • Enhanced View 3 SLA calculation. When a call was answered the SLA was calculated and then reset to previous value. After call ended the correct SLA was shown.

 

V 4.3.16073.03

Requirements

  • UCC V 4.0.16061.1. or higher

 

Changelog

  • AcceptedSince was reset when wallboard was restarted
  • Inbound View AgentOrder all sorting status enhanced
  • Added MaxWidth for DisplayName for InboundView

 

V 4.3.16062.02

Requirements

  • UCC v4.0.16061.1. or higher

 

Changelog

  • Enhanced Logo Click

 

V 4.3.16054.02

Dependency

  • DashboardService 3.0.14312.0

 

Changelog

  • When EnableVoicemailDialogueDialer is enabled, the ucc will send out new statistics which tells Wallboard to add a new Voicemail Queue with the amount of Voiecmails that are not yet deliverd and which are not being hunted.
  • When EnalbeVoicemailDialer is disabled the Queue is being removed from the Wallboards.
  • The flow of a VoicemailDialogueCall is now visible, called, agent being hunted and Agent accepted the Call.

 

V 4.3.15523.02

Dependency

  • DashboardService 3.0.14312.0

 

Changelog

 

V 4.3.15484.06:

Dependency

  • DashboardService 3.0.14312.0

 

Changelog

  • When starting Wallboardit tried to set the Executable Directory to the CurrentDirectory. This could cause a crash when users do not have enough rights to execute this command

 

V 4.3.15476.11

Dependency

  • DashboardService 3.0.14312.0

 

Changelog

  • Added new View StatisticsView number 5
  • Added multi language support for View 5.

 

V 4.3.15474.02

Dependency

  • DashboardService 3.0.14312.0

 

Changelog

  • All Views when changing skills the AgentCount was not correct handled
  • Changing Skill Values was not done properly

 

 

V 4.3.14505.2

Dependency

  • DashboardService 3.0.14312.0

 

Changelog

  • Uninstall will remove everything previous installers where not deleting start menu items
  • Upgrading from older version to the latest it could happen that shortcut was delete.
  • Enhanced labels inside the installer when no ucc name is provided and next button is clicked, alignment was incorrect.
  • Messagebox when no ucc name provided has been removed, not needed anymore
  • View 3 was not updating properly

 

V 4.3.14454.4

Dependency

  • DashboardService 3.0.14312.0

 

Changelog

  • Feature enhancement: Inplace upgrade enhanced
  • Feature enhancement: DefaultView2 statistics where not updated properly only during startup
  • Feature enhancement: During uninstall not all data was being deleted properly

 

V 4.3.14313.3

Dependency

  • DashboardService 3.0.14312.0

 

Changelog

  • Multi View startup feature enhancement SignalR was capable of converting V15 CompleteState to V16 CompleteState.
  • In this case the UCCName was missing which results in no data for some UCC’s. On fast machines this huge load was no issue.
  • Normal View feature enhancement Lync 2010 / 2013

 

V 4.3.14246.3

Dependency

  • UCC Release 3.0

 

Changelog

  • Feauture enhancement loading order modules, SignalR was loaded to soon and started twice. Which sometimes resulted in
  • Calls being shown multiple times, Calls where removed and the re-added again.
  • MultipleUCC paging animation is added when more than 6 UCCGroups are configured

 

V 4.3.14244.8

Dependency

  • UCC Release 3.0

 

Changelog

  • Photos are being displayed for Contacts, when they can be retrieved from Lync Client.
  • Presence is updated properly, in some cases the AgentOrder for the Queue was displaying “offline” Agents but for these
  • Agents the presence was not updated correctly
  • Startup performance
  • Average call answer enhanced displaying an incorrect number
  • Transfers are displayed correctly

 

V 4.3.14232.7

Dependency

  • UCC Release 3.0

 

Changelog

  • Feature enhancement NormalView Dashboard connection complete state handling.
  • Feature enhancement Installer old config file is now restored during upgrade installation.
  • Feature enhancement Lync 2010/2013 Adapters, during startup the presence for the agents was not set properly for active calls/chats.

 

V 4.3.14224.10

Dependecies

  • DashboardService V 3.0.14223.31

 

Changelog

  • 100% PRISM
  • Multiple UCC View, Top level view of ucc groups.
  • Multiple UCC View uccs in a ucc group, work in progress.
  • Support Lync 2010 / 2013 Clients, via installer and config the version can be set/changed.
  • Basic support for changing the views Normal, Custom (SnelStart), Multiple UCC via config.xml.
  • Not during run time at the moment
  • Feature Enchancement SignalR reconnecting mechanism
  • Support http and https for DashboardService via installer and config.
  • Designed for 1980*1080, supports resizing with aspect ratio.
  • Basic design is implemented