GoLive! Online ManualRelease Notes Inflight Snapper 8.3
Warning: We have stopped publishing updates on individual component and moved to bundle releases, more information can be found here.
This version is now end-of-life End-of-life (EOL) is used to describe a software version, that is no longer supported and therefore has reached the end of the defined support period.. For more information, click here for our End-of-life policy.
V 8.3.0
05 March 2021
Requirements
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Core 6.7.11 or higher required
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Latest Microsoft supported Windows 10
New Features
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(Feature 40603) Add option to save/delete the recording at the end of the conversation
Feature improvements
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(Feature 37328) Ability to copy phone numbers from Call History
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(Feature 25097) Check UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). An UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location./Agent if DCI call can be made
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(Feature 40100) The audio recording control buttons are now also connected with screen recording.
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(Feature 37105) Confirmation when closing Snapper in Classic Mode
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(Feature 36953) Takeover option for Supervisor in CallOverview