Dialogue Cloud

Release Notes Inflight Snapper 8.2

Warning: We have stopped publishing updates on individual component and moved to bundle releases, more information can be found here.

V 8.2.3

05 May 2021

Requirements

  • Core 6.7.11 or higher required

  • Latest Microsoft supported Windows 10

 

Feature Internal Enhancement

(Enhancement 43218) Improved performance while switching between UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). An UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.'s

(Enhancement 41945) Screen Recording with "Save SharePoint upload URL to Database" enabled often not working for short calls

(Enhancement 40863) Improved behavior when toggling off Auto-Answer on Skype mode

 

V 8.2.2

05 March 2021

Requirements

  • Core 6.7.11 or higher required

  • Latest Microsoft supported Windows 10

 

New Features

  • (Feature 25893) Support for options to hide or disable settings, Learn More

  • (Feature 36267) Country code setting for dial pad

  • (Feature 38698) Automatic answer calls now also work for Teams

 

Feature Internal Enhancement

  • (Enhancement 38944) CompleteState request is not always send for auto discovered UCC's