Release Notes Inflight Snapper 8.1

V 8.1.6

12 January 2021

Requirements

  • Core 6.7.11 or higher required

  • Latest Microsoft supported Windows 10

 

Feature improvement behavior

  • (Feature 38035) Disable "Advanced Statistics" by default

 

V 8.1.4

6 January 2021

Requirements

  • Core 6.7.11 or higher required

  • Latest Microsoft supported Windows 10

 

Feature Internal Enhancement

  • (Enhancement 34021) Enhanced presence indicator MePerson in modern view when in Teams mode

  • (Enhancement 34781) Enhanced scenario that Supervisor can't join call for 2nd time when using Teams

  • (Enhancement 36188) Improved German translations

  • (Enhancement 36874) Improved behavior high volume in Call Overview tab

  • (Enhancement 37284) Improved the loading performance on Skype contacts

  • (Enhancement 37285) Improved Advanced Statistics data processing capabilities

  • (Enhancement 37286) Improved scenario that Call duration seems to be invalid after running for some time

 

V 8.1.3

11 November 2020

Requirements

  • Core 6.7.11 or higher required

  • Latest Microsoft supported Windows 10

 

Feature improvement behavior

  • (Feature 35136, 35824, 35825, 35136) Various Security improvements

 

V 8.1.2

11 November 2020

Requirements

  • Core 6.7.11 or higher required

  • Latest Microsoft supported Windows 10

 

Feature Internal Enhancement

  • (Enhancement 34073) Enable Audio Recording Control does not save in Settings

  • (Enhancement 34841) Skill or agent filter not cleared when removing text

  • (Enhancement 34634) UCC's not loaded anymore

 

V 8.1.1

30 September 2020

Requirements

  • Core 6.7.11 or higher required

  • Latest Microsoft supported Windows 10

 

Feature Internal Enhancement

  • (Enhancement 33945) Cannot set presence / reasoncode in modern view.

  • (Enhancement 33910) CompleteState not always requested for discovered UCC's.

  • (Enhancement 34015) Presences must not be displayed in MePerson in modern view when in Teams mode.

 

V 8.1.0

30 September 2020

Requirements

  • Core 6.7.11 or higher required

  • Latest Microsoft supported Windows 10

 

Feature improved behavior

  • (Feature 30227) A365 App ID for Teams login

  • (Feature 30466) Advanced statistics filter

  • (Feature 31825) Advanced statistics sorting

  • (Feature 30579) Desktop notification when call comes in the queue

  • (Feature 31932) Enable "CallOnBehalf" for Teams in 6.9.x ("Teams Direct Routing" feature)

  • (Feature 26132) Enable supervisor reasoncode change for Teams

  • (Feature 31883) Graph API presence retrieval interval to be lower then 10 sec

  • (Feature 31887) Make Teams client identity property configurable

  • (Feature 27784) Multi screen recording support

  • (Feature 30225) Send offline presence to UCC when Windows is shutting down

  • (Feature 33335) Show display names if available via DashboardService

  • (Feature 28017) Skip accept button before triggering dci call

  • (Feature 29096) Snapper - Call on behalf for Teams Direct Routing

  • (Feature 26713) Mini Snapper - Advanced Statistics

  • (Feature 28271) Mini Snapper - Desktop Notifications

  • (Feature 29739) Mini Snapper - Styling

  • (Feature 29682) Mini Snapper - Translations

  • (Feature 22589) Minimize to tray with (larger) tray menu

  • (Feature 25579) Support for url path when providing UCC domain

  • (Feature 31881) Teams Presence Plugin: Send ActivityToken to UCC

 

Feature Internal Enhancement

General

  • (Enhancement 26114) Incorrect tooltip queuetime

  • (Enhancement 30712) Improve scenario when adding specific UCC host

  • (Enhancement 31219) Call History double items registration

  • (Enhancement 30618) Call recording controls not visible in Teams mode

  • (Enhancement 33424) Improved scenario when presence change cannot be published

  • (Enhancement 30713) Formal sign on and sign off not working

  • (Enhancement 28541) High CPU load in Citrix

  • (Enhancement 31856) Intune install not working

  • (Enhancement 31063) Invalid 'Cannot supervise your own call' notification when trying to supervise call in Teams mode

  • (Enhancement 30765) Issues closing Snapper when setting 'always visible' is enabled

  • (Enhancement 32530) Settings not visible when Teams login fails

  • (Enhancement 31891) Shortcut comment to include Teams mention

  • (Enhancement 30884) Improved performance DashboardAgentStatisticsViewModel

  • (Enhancement 30812) Improved performance Microsoft.LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required..Model.InvalidStateException

  • (Enhancement 29705) Recording control buttons stay active after call end when QM is enabled

  • (Enhancement 29732) Screenrecording only working when UCC is selected

  • (Enhancement 29690) WrapUp Time button disappear after restart

  • (Enhancement 28534) Forever waiting for RecordingCapabilities Audio Recording Control

  • (Enhancement 28012) Minor improvements mini-snapper

  • (Enhancement 31847) Teams Graph API authorization expiration

  • (Enhancement 30998) Teams presence plugin not working properly when autodiscover is active

  • (Enhancement 32554) Teams Presence Plugin: Wrong ActivityToken send to UCC

  • (Enhancement 30205) TeamsPresence plugin: Wrong presence is send to UCC when using Graph mode

  • (Enhancement 30918) UCC User Interface Bugs