Release Notes Inflight Snapper 6.9

Note In combination with Core 6.6 or higher, the dashboard settings are moved the server side. Learn More

V 6.9.8

25 June 2020

Requirements

  • Core 6.7.11 or higher required

  • Windows 10 Version 1903

 

Feature improved behavior

  • (Feature 31932) Enable "CallOnBehalf" for Teams in 6.9.x ("Teams Direct Routing" feature)

  • (Feature 31883) Graph API presence retrieval interval to be lower then 10 sec

  • (Feature 31887) Make Teams client identity property configurable

  • (Feature 31881) Teams Presence Plugin: Send ActivityToken to UCC

 

Feature Internal Enhancement

  • (Enhancement 31847) Improved Teams Graph API authorization expiration

 

V 6.9.7

16 June 2020

Requirements

  • Core 6.7.11 or higher required

  • Windows 10 Version 1903

 

Feature Internal Enhancement

  • (Enhancement 31063) Invalid 'Cannot supervise your own call' notification when trying to supervise call in Teams mode

  • (Enhancement 30998) Teams presence plugin not working properly when autodiscover is active

 

V 6.9.5

08 June 2020

Requirements

  • Core 6.7.11 or higher required

  • Windows 10 Version 1903

 

Feature improved behavior

  • (Feature 30225) Send offline presence to UCC when Windows is shutting down

 

V 6.9.4

03 June 2020

Requirements

  • Core 6.7.11 or higher required

  • (new) Windows 10 Version 1903

 

New Feature

  • (Feature 30579) Desktop notification when call comes in the queue

    Note Requires Windows 10 version 1903 or higher.

    Select the Start button and then select Settings. In Settings, select System > About.

 

Feature Internal Enhancement

  • (Enhancement 30618) Call recording controls not visible in Teams mode

  • (Enhancement 30205) TeamsPresence plugin: Enhanced scenario sending presence to UCC when using Graph mode

 


Releases below

This version has reached its end of life. See our End of life policy.

 

V 6.9.3

27 March 2020

Requirements

Changed

  • (Feature 20165) Don't close / give warning when screen recording is in progress

  • (Feature 21786) Implement call recording controls web service

  • (Feature 24095) Open conversation window when AgentPhoto is double-clicked in AgentOverview

  • (Feature 25559) Enable Supervisor commands when using MS Teams

  • (Feature 25889) Add Teams Presence Plugin as feature in the Snapper InstallWizard

  • (Feature 26345) Teams Presence Plugin: Add understandable error messages for common problems

  • (Feature 27132) Teams Presence Plugin: Implement Graph presence API

 

Feature Internal Enhancement

  • (Enhancement 21652) Show error in UI when screen recording cannot be uploaded to sharepoint

  • (Enhancement 26114) Enhanced tooltip queuetime

  • (Enhancement 26835) Teams Presence Plugin: Presence on startup is send prior to attendantservice being connected

  • (Enhancement 27602) Calls not always counted in call history when using QM

  • (Enhancement 27671) Improved Danish translations

  • (Enhancement 27676) SLA not calculated correctly because quickdropped calls are not taken into account

  • (Enhancement 27988) Enhanced performance while adding ucc's

  • (Enhancement 28027) Enhanced performance Advanced statistics

  • (Enhancement 28541) Enhanced CPU load in Citrix