Dialogue Cloud

Release Notes Inflight Snapper 6.9

This version has reached its end of life. See our End of life policy.

Note In combination with Core 6.6 or higher, the dashboard settings are moved the server side. Learn More

V 6.9.8

25 June 2020

Requirements

  • Core 6.7.11 or higher required

  • Windows 10 Version 1903

 

Feature improved behavior

  • (Feature 31932) Enable "CallOnBehalf" for Teams in 6.9.x ("Teams Direct Routing" feature)

  • (Feature 31883) Graph API presence retrieval interval to be lower then 10 sec

  • (Feature 31887) Make Teams client identity property configurable

  • (Feature 31881) Teams Presence Plugin: Send ActivityToken to UCC

 

Feature Internal Enhancement

  • (Enhancement 31847) Improved Teams Graph API authorization expiration

 

V 6.9.7

16 June 2020

Requirements

  • Core 6.7.11 or higher required

  • Windows 10 Version 1903

 

Feature Internal Enhancement

  • (Enhancement 31063) Invalid 'Cannot supervise your own call' notification when trying to supervise call in Teams mode

  • (Enhancement 30998) Teams presence plugin not working properly when autodiscover is active

 

V 6.9.5

08 June 2020

Requirements

  • Core 6.7.11 or higher required

  • Windows 10 Version 1903

 

Feature improved behavior

  • (Feature 30225) Send offline presence to UCC when Windows is shutting down

 

V 6.9.4

03 June 2020

Requirements

  • Core 6.7.11 or higher required

  • (new) Windows 10 Version 1903

 

New Feature

  • (Feature 30579) Desktop notification when call comes in the queue

    Note Requires Windows 10 version 1903 or higher.

    Select the Start button and then select Settings. In Settings, select System > About.

 

Feature Internal Enhancement

  • (Enhancement 30618) Call recording controls not visible in Teams mode

  • (Enhancement 30205) TeamsPresence plugin: Enhanced scenario sending presence to UCC when using Graph mode

 

V 6.9.3

27 March 2020

Requirements

Changed

  • (Feature 20165) Don't close / give warning when screen recording is in progress

  • (Feature 21786) Implement call recording controls web service

  • (Feature 24095) Open conversation window when AgentPhoto is double-clicked in AgentOverview

  • (Feature 25559) Enable Supervisor commands when using MS Teams

  • (Feature 25889) Add Teams Presence Plugin as feature in the Snapper InstallWizard

  • (Feature 26345) Teams Presence Plugin: Add understandable error messages for common problems

  • (Feature 27132) Teams Presence Plugin: Implement Graph presence API

 

Feature Internal Enhancement

  • (Enhancement 21652) Show error in UI when screen recording cannot be uploaded to sharepoint

  • (Enhancement 26114) Enhanced tooltip queuetime

  • (Enhancement 26835) Teams Presence Plugin: Presence on startup is send prior to attendantservice being connected

  • (Enhancement 27602) Calls not always counted in call history when using QM

  • (Enhancement 27671) Improved Danish translations

  • (Enhancement 27676) SLA not calculated correctly because quickdropped calls are not taken into account

  • (Enhancement 27988) Enhanced performance while adding ucc's

  • (Enhancement 28027) Enhanced performance Advanced statistics

  • (Enhancement 28541) Enhanced CPU load in Citrix