Release Notes Inflight Snapper 6.8

Note In combination with CoreThe Core is the center of Anywhere365. It manages all the Dialogues. 6.6 or higher, the dashboard settings are moved the server side. Learn More

V 6.8.3

11 December 2019

Requirements

Feature Internal Enhancement

  • (Enhancement 26238) Complete state is causing calls to disappear from the calls overview.

 

V 6.8.2

05 December 2019

Requirements

  • UCC 6.6.8 or higher required

Changed

  • (Feature 26126) Added 'WrapUp' related settings for Teams

  • (Feature 21816) Added ScreenRecording for Teams

 

Feature Internal Enhancement

  • (Enhancement 26107) (Re)Enable take command in 'Waiting tab' for Teams

  • (Enhancement 25512) Teams Presence Plugin - Enhancement when having multiple UCC's

  • (Enhancement 25071) Timezone settings of UCC are not used in 'CallHistory' tab and reasoncode timer in 'AgentOverview' tab

 

V 6.8.1

12 November 2019

Requirements

  • UCC 6.6.8 or higher required

Changed

 

Feature Internal Enhancement

  • (Enhancement 23499) Advanced statistics shows no status for busy agents when in Discharge

  • (Enhancement 24931) DCI calls direct from contact endpoint from search without notification

  • (Enhancement 25186) Enhanced Identity SipUri = null

  • (Enhancement 22346) Fill AcceptedSince property of CallState for Outbound Intercepted calls

  • (Enhancement 24214) No green icon is shown in UCC selection when informal agentWhen a person is set as Informal Agent it is always an Agent in the Agent circle.

  • (Enhancement 25071) Timezone settings of UCC are not used in 'CallHistory' tab and reasoncode timer in 'AgentOverview' tab