Release Notes Inflight Snapper 6.5

V 6.5.1.1318

6 February 2019

Requirements

• UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. 6.4.0 or higher required

Changelog

• (Feature 14882) Recording side bar
• (Feature 14906/18072) Check last formal AgentA Formal Agent is able to sign in and sign out of an UCC. This can be achieved when the Agent sends a start or stop command to the Lync or Skype for Business client of the UCC. sign out, Feedback to agent
• (Feature 14907) WrapUp in GUI menu area
• (Feature 14910) Hide 'screenrecording' buttons in settings
• (Feature 15903) Unattendant install
• (Change 16060) Change password from plain (hashed) to bullets
• (Feature 17625) Add / support Latvia language
• (Enhancement 18570) Enhanced configuration when updating to 6.5.0.x
• (Enhancement 18574) Enhanced CallStatistics