Release Notes Inflight Snapper 6.5

V 6.5.3.1530

24 April 2019

Requirements

• UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. 6.4.0 or higher required

Changelog

• (Feature 16129) Initial SignalR connection retry
• (Enhancement 14915) CallOnBehalf dropdown on other place in screen
• (Enhancement 18048) CallOnBehalf dropdown weird UI when clicking on it
• (Enhancement 18371) Settings are not saved when 'add UCC' button is at bottom
• (Enhancement 18813) Hostname can now contain port number
• (Enhancement 18852/19729) Enhanced 6.5.1.x CallStatistics
• (Enhancement 19260) Status to available after consult call
• (Enhancement 19437) Agent contact card + acceptedsince timer not updated when transferred
• (Enhancement 19571) Enhanced HeaderNotification
• (Enhancement 19620) RemotePresenceUpdate says it is not working when it actually does
• (Enhancement 19622) Skype presence can't be changed
• (Enhancement 20072) Register errors when multiple UCC's configured

 

V 6.5.1.1318

6 February 2019

Requirements

• UCC 6.4.0 or higher required

Changelog

• (Feature 14882) Recording side bar
• (Feature 14906/18072) Check last formal AgentA Formal Agent is able to sign in and sign out of an UCC. This can be achieved when the Agent sends a start or stop command to the Lync or Skype for Business client of the UCC. sign out, Feedback to agent
• (Feature 14907) WrapUp in GUI menu area
• (Feature 14910) Hide 'screenrecording' buttons in settings
• (Feature 15903) Unattendant install
• (Change 16060) Change password from plain (hashed) to bullets
• (Feature 17625) Add / support Latvia language
• (Enhancement 18570) Enhanced configuration when updating to 6.5.0.x
• (Enhancement 18574) Enhanced CallStatistics