Release Notes Inflight Snapper 6.4

V 6.4.5.1635

4 February 2019

Requirements

• UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. 6.4.0 or higher required

Changelog

• (Enhancement 18086) 'Reasoncodes' dropdown keeps changing from value after scrolling and setting focus elsewhere
• (Enhancement 18499) Enhanced CallOnBehalf
• (Enhancement 18516) Enhanced Autodiscover when null item in roles list

 

 

V 6.4.4.1817

28 January 2019

Requirements

• UCC 6.4.0 or higher required

Changelog

• (Implemented change 17672) Add 'ActivityToken' to presence change functionality
• (Enhancement 18314) Enhanced DCI search

 

V 6.4.3.161

19 December 2018

Requirements

• UCC 6.4.0 or higher required

Changelog

• (Enhancement 17641) Statistics not updated correctly when changing dialogue filter

 

V 6.4.2.165

14 December 2018

Requirements

• UCC 6.4.0 or higher required

Changelog

• (Feature17079) Use 'SessionType' to identify CampaignDialer calls
• (Enhancement 14916) When remote presence update fails the agent status is not reverted back to previous state
• (Enhancement 15082) DC call is not a valid E164 phone number, call may fail
• (Enhancement 16077) Snapper attached to incorrect window
• (Enhancement 16701) Weird behavior when Skype for BusinessSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. client is not signed in
• (Enhancement 16743) Enhanced Email statistics
• (Enhancement 16851) Configured UCC name case sensitive for agent overview
• (Enhancement 17069) Email statistics do not reset on UCC switch
• (Enhancement 17129) Stuck to screen when being set to full screen
• (Enhancement 17320) Presence icon is not being updated when the mentioned UCC is not selected.
• (Enhancement 17329) CallSessions are added double in some situations
• (Enhancement 17416) Personal statistics SLA value is not updated properly in dashboard

 

V 6.4.1.1619

5 November 2018

Requirements

• UCC 6.2.34 or higher required

 

Changelog

• (Enhancement 14876) Screenrecording does not contain microphone stream, only speaker stream
• (Enhancement 15190) DCI search is showing duplicated results
• (Enhancement 15329) Hangs on presence changes
• (Enhancement 15860) Double agents in agent overview
• (Enhancement 15917) Enhanced when renaming UCC name
• (Enhancement 15933) Enhanced screenrecording
• (Enhancement 16038) Enhanced DashboardAgentStatisticsViewModel
• (Enhancement 16422) Enhanced when searching in dial pad
• (Enhancement 16437) Scraper plugin not working
• (Feature 14866) Config transfer from 5.0 to 6.0
• (Feature 14870) Email statistics
• (Feature 14917) Add more GUI languages
• (Feature 15901) Snap to right side of screen