Release Notes Inflight Snapper 6.2

V 6.2.3.1723

20 August 2018

Requirements

• UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. 6.2.34 or higher required

Changelog

• (Enhancement 14616) HubConnection reconnect functionality will not restore selected discovered UCC

 

V 6.2.2.1746

6 August 2018

Requirements

• UCC 6.2.34 or higher required

Changelog

• (Feature 13243) Add client.core reconnect mechanism
• (Feature 14355) Close and collapse buttons needs more separation space
• (Enhancement 14353) Remote presence update setting not staying true for discovered UCC's
• (Enhancement 13940) OnActiveOutboundEndpointChanged callbackThe CallBack feature enables the customer to leave his / her number to be called back by an available agent during business hours. is not throttled

 

V 6.2.1.1754

25 July 2018

Requirements

• UCC 6.2.34 or higher required

Changelog

• (Feature 11954) Change presence via Snapper for FederatedWhen using Anywhere365 in combination with Federation you can easily add agents working with a Skype for Business or Teams account to your UCC. Agents
• (Feature 13945) Implement save URL to database for outbound calls
• (Enhancement 13708) Wrap-up not filled with Outbound Calls
• (Enhancement 13937) Agent formal state is not synced in UI
• (Enhancement 14143) Auto discovered UCC's not selectable when one of the UCC's is invisible
• (Enhancement 14194) UCC prefix for screen recording functionality is enabled when only prefix is present
• (Enhancement 14196) DCI contact search is not working
• (Enhancement 14206) Removing local screen recording file after SP upload not always working
• (Enhancement 14242) Scraper plugin tries to connect to image hub when no URL is configured