Dialogue Cloud

Release Notes Inflight Snapper 6.0

This version has reached its end of life. See our End of life policy.

V 6.0.18215.2

25 May 2018

Requirements

  • UCC 6.1.18163.931 or higher required

Changelog

  • (Enhancement 13204) Call session information is incorrect in call overview when outbound and transferring calls

 

V 6.0.18213.2

23 May 2018

Requirements

  • UCC 6.1.18163.931 or higher required

Changelog

  • (Enhancement 13080) Installer makes start menu items in wrong folder

 

V 6.0.18182.2

22 May 2018

Requirements

  • UCC 6.1.18163.931 or higher required

Changelog

  • (Feature 12711) Add Danish translations
  • (Enhancement 2471) Discovered UCC's are saved in more configured UCC's
  • (Enhancement 2544) Supervisor functions not always visible when supervisor in call overview
  • (Enhancement 12685) 'Presence to busy during WrapUp' functionality also triggered with direct calls
  • (Enhancement 12692) WrapUp doesn't work with agents with camelCase sip Uri's in UCC
  • (Enhancement 12719) Snapper to high with screen resolution 1366x768
  • (Enhancement 12724) WrapUp buttons not working properly

 

V 6.0.18165.3

30 April 2018

Requirements

  • UCC 6.1.18163.931 or higher required

Changelog

  • (Feature 11845) DCI - Search in Skype contact list

 

V 6.0.18154.2

12 April 2018

Requirements

  • UCC 6.1.18163.931 or higher required

Changelog

  • (Enhancement 11722) Screen recording very inconsistent
  • (Enhancement 11956) Agent overview indicator counts all agents instead of available agents
  • (Enhancement 11960) Calls statistics overview indicator not showing calls waiting
  • (Enhancement 11984) Invite supervisor mode results sometimes in auto accept, sometimes not
  • (Enhancement 12366) Personal statistics inconsistent
  • (Enhancement 12367) Hide listen, whisper, speak icons for Agent
  • (Enhancement 12392) Remote presence update only for supervisors

 

V 6.0.18134.14

29 March 2018

Requirements

  • UCC 6.1.18163.931 or higher required

Changelog

  • (Product Backlog Item 11542) Added Screen scraper
  • (Enhancement 11717) When turn busy when in wrapup is on the agent is shown as IN a call during wrapup
  • (Enhancement 11882) WrapUp time is not accurate

 

V 6.0.18125.2

26 March 2018

Requirements

  • UCC 6.1.18092.1258 or higher required

Changelog

  • (Enhancement 11653) GUI is not pixelperfect + textual errors
  • (Enhancement 11690) Presence issues with mobile and real sfb presence
  • (Enhancement 11816) No agent presence when older dashboard / UCC in agents view
  • (Product Backlog Item 11813) Add application + client.core versions to log when starting
  • (Enhancement 11807) Crash: When trying to supervise call
  • (Enhancement 11806) Call session information
  • (Enhancement 11799) Dutch translation
  • (Enhancement 11733) Double calls in call overview when restarting Snapper
  • (Enhancement 11738) Invoke method SetOutboundEndpoint
  • (Enhancement 11732) Index out of range callsessions
  • (Enhancement 11714) Presence in snapper does not match with skype presence
  • (Enhancement 11652) Remote presence update not working on discoverd UCC's
  • (Enhancement 11711) snapper keeps resizing layout when skype client has a certain size.

 

V 6.0.18112.2

13 March 2018

Requirements

  • UCC 6.1.18163.931 or higher required

Changelog:

  • (Enhancement 11614) Fixed CallOnBehalf behaviour
  • (Enhancement 11617) Crash when opening Snapper dashboard to quickly after startup
  • (Enhancement 11624) Crash when saving UCC settings with no changes
  • (Enhancement 11630) ReasonCode reset does not always work
  • (Enhancement 11649) Added "ActivityToken" "inactive" to indicated inactive agents in agents overview. Also added tokens "in-a-conference" and "presenting"
  • (Enhancement 11682) Snapper can only have 1 instance per user
  • (Enhancement 11688) Autodiscover now works with A365 Enterprise+ model (requires AttendantService 6.1.18112.1 or higher)

 

V 6.0.18103.2

7 March 2018

Requirements

  • UCC 6.1.18163.931 or higher required

Changelog

  • Added "Discover" feature that will discover all UCC's where you are agent and / or supervisor
  • Added agent formal sign-in/out feature
  • Added supervisor features: listen, whisper, talk and take (self transfer)
  • Added personal statistics
  • Added "ReasonCodes" feature
  • Complete new GUI design
  • Integrated DCI feature
  • You can see your roles (Agent/Supervisor) per (discovered) UCC
  • All configurable settings are now only available in the GUI
  • Currently supports English and Dutch language only