Release Notes Inflight Snapper 5.0

V 5.0.18042.1

Requirements

 

Changes

  • Reasoncode 'Reset' will be ignored in Snapper
  • Enhanced locked 'Toggle active agent' and 'Enable Plantronics' sliders in settings tab

 

V 5.0.17491.2

This version has reached its end of life. See our End of life policy.

Requirements

  • Core 5.0.17135.0 or higher
  • Attendant Service 5.0.17135.0
  • Interceptor 5.0.17135.0 or higher

 

Changes

  • Enhanced wrong removal of Skype conversations that will cause a not working 'WrapUp' functionality

 

V 5.0.17482.1

This version has reached its end of life. See our End of life policy.

Requirements

  • Core 5.0.17135.0 or higher
  • Attendant Service 5.0.17135.0
  • Interceptor 5.0.17135.0 or higher

 

Changes

  • Screen recordings buttons in settings tab can now be disabled (hidden)
  • CallOnBehalf endpoints list is now scrollable when there are many endpoints

 

V 5.0.17462.2

This version has reached its end of life. See our End of life policy.

Requirements

  • Core 5.0.17135.0 or higher
  • Attendant Service 5.0.17135.0
  • Interceptor 5.0.17135.0 or higher

 

Changes

  • Reduced 'CallOnBehalf' SignalR calls to AttendantService
  • Enhanced 'AutoAnswer' functionality
  • Enhanced 'WrapUp' functionality

 

V 5.0.17414.2

This version has reached its end of life. See our End of life policy.

Requirements

  • Core 5.0.17135.0 or higher
  • Attendant Service 5.0.17135.0
  • Interceptor 5.0.17135.0 or higher

 

Changes

  • Updated German language pack
  • Enhanced 'IncreaseWrapUp' button visual in 'WrapUp' tab
  • Enhanced call timer when making an outbound call in 'Calls' tab

 

V 5.0.17393.1

This version has reached its end of life. See our End of life policy.

Requirements

  • Core 5.0.17135.0 or higher
  • Attendant Service 5.0.17135.0
  • Interceptor 5.0.17135.0 or higher

 

Changes

  • Enhanced that AutoAccept call works after call transfer
  • Enhanced that Statistics tab is not resetting anymore when you open the Settings tab

 

V 5.0.17343.2

This version has reached its end of life. See our End of life policy.

Requirements

  • Core 5.0.17135.0 or higher
  • Attendant Service 5.0.17135.0
  • Interceptor 5.0.17135.0 or higher

 

Changes

  • DCI module is now available
  • Enhanced Call on Behalf not working probably

 

V 5.0.17295.07

This version has reached its end of life. See our End of life policy.

Requirements

  • Core 5.0.17135.0 or higher
  • Attendant Service 5.0.17135.0
  • Interceptor 5.0.17135.0 or higher

 

Changes

  • Changed 'WrapUp' functionality so it also works with not connected UCC's
  • Enhanced 'ChangePresenceToBusyInWrapUp' functionality so it also works with not connected UCC's (internal)
  • Enhanced screen recording when using pipe symbols in agent display name

 

V 5.0.17261.01

This version has reached its end of life. See our End of life policy.

Requirements

  • Core 5.0.17135.0 or higher
  • Attendant Service 5.0.17135.0
  • Interceptor 5.0.17135.0 or higher

 

Changes

  • Added Danish, Italian, Norwegian and Swedish UI translations

 

V 5.0.17242.01

This version has reached its end of life. See our End of life policy.

Requirements

  • Core 5.0.17135.0 or higher
  • Attendant Service 5.0.17135.0
  • Interceptor 5.0.17135.0 or higher

 

Changes

  • Enhanced 'timezone' issue

 

V 5.0.17225.01

This version has reached its end of life. See our End of life policy.

Requirements

  • Core 5.0.17135.0 or higher
  • Attendant Service 5.0.17135.0
  • Interceptor 5.0.17135.0 or higher

 

Changes

  • Enhanced 'timezone' issue
  • Reduced number of SignalR connections when going in the 'Settings' tab
  • Enhanced that UCC's can be added, edited of removed when using other language then English
  • Changed 'Incall', 'InConference' and 'InMeeting' translations
  • Verified that UCC names in config can be in any case

 

V 5.0.17223.02

This version has reached its end of life. See our End of life policy.

Requirements

  • Core 5.0.17135.0 or higher
  • Attendant Service 5.0.17135.0
  • Interceptor 5.0.17135.0 or higher

 

Changes

 

V 5.0.17222.01

This version has reached its end of life. See our End of life policy.

Requirements

  • Core 5.0.17135.0 or higher
  • Attendant Service 5.0.17135.0
  • Interceptor 5.0.17135.0 or higher

 

Changes

  • Added Dutch, German, French, Spanish and Portuguese UI translations

 

V 5.0.17211.03

This version has reached its end of life. See our End of life policy.

Requirements

  • Core 5.0.17135.0 or higher
  • Attendant Service 5.0.17135.0
  • Interceptor 5.0.17135.0 or higher

 

Changes

  • When (re)starting the Snapper the old Snapper processes will be killed if they exist.

 

V 5.0.17154.01

This version has reached its end of life. See our End of life policy.

Requirements

  • Core 5.0.17135.0 or higher
  • Attendant Service 5.0.17135.0
  • Interceptor 5.0.17135.0 or higher

 

Changes

  • Changed that auto accept only works when there is no active call

 

V 5.0.17135.02

This version has reached its end of life. See our End of life policy.

Requirements

  • Core 5.0.17135.0 or higher
  • Attendant Service 5.0.17135.0
  • Interceptor 5.0.17135.0 or higher

 

Changes

  • Added CallOnBehalf functionality

 

V 5.0.17055.02

This version has reached its end of life. See our End of life policy.

  • Enhanced outbound screen recording

 

V 5.0.17055.01

This version has reached its end of life. See our End of life policy.

  • Changed that RC:0 reason code will display 'Available' instead of 'Reset' in agent status
  • Changed that agent status will display 'InCall' instead of 'on-the-phone'
  • Enhanced that Snapper is hidden when lync/sfb client is in system tray
  • Enhanced that the selected UCC is saved in config after selection
  • Enhanced that config.xml is filled correctly with the properties entered in the installer
  • Enhanced that user config is filled correctly with properties of config xml
  • Enhanced that config.xml is not altered incorrectly when doing an update
  • Enhanced screen recording save to SharePoint onprem and online
  • Enhanced that installer cannot be run because of incorrect 'product already installed' message
  • Enhanced IncreaseWrapUpTime to use the proper (selected) ucc
  • Enhanced ucc_prefix handeling when dealing with screen recording

 

V 5.0.16504.04

This version has reached its end of life. See our End of life policy.

  • Improved compatibly with 32 and 64 bit Skype for Business (Office)
  • Improved Citrix support
  • 2 separate installers for 32 and 64bit
  • Application renamed with 32 or 64 bit postfix
  • Log location changed to Roaming\Workstreampeople\Anywhere365 Inflight Snapper\Logs
  • Improved snapper instance already running check

 

V 5.0.16441.12

This version has reached its end of life. See our End of life policy.

  • First 5.0 release (rename)
  • Enhanced that files are dotfuscated in installer