Release Notes Inflight Snapper 5.0

V 5.0.18042.1

Requirements

CoreThe Core is the center of Anywhere365. It manages all the Dialogues. 5.0.17135.0 or higher
Attendant Service 5.0.17135.0
InterceptorThe Interceptor is a service installed on the Lync / Skype for Business Front End(s). It monitors all the calls going over it. When a call going to or coming from an Agent it will come in to action. By intercepting that call and redirecting it you the Anywhere365, it lets you manage the Direct Inbound and Outbound dialogues of the Agents. 5.0.17135.0 or higher

Changes

Reasoncode 'Reset' will be ignored in Snapper
Enhanced locked 'Toggle active agent' and 'Enable Plantronics' sliders in settings tab

V 5.0.17491.2

This version has reached its end of life. See our End of life policy.

Requirements

Core 5.0.17135.0 or higher
Attendant Service 5.0.17135.0
Interceptor 5.0.17135.0 or higher

Changes

Enhanced wrong removal of Skype conversations that will cause a not working 'WrapUp' functionality

V 5.0.17482.1

This version has reached its end of life. See our End of life policy.

Requirements

Core 5.0.17135.0 or higher
Attendant Service 5.0.17135.0
Interceptor 5.0.17135.0 or higher

Changes

Screen recordings buttons in settings tab can now be disabled (hidden)
CallOnBehalf endpoints list is now scrollable when there are many endpoints

V 5.0.17462.2

This version has reached its end of life. See our End of life policy.

Requirements

Core 5.0.17135.0 or higher
Attendant Service 5.0.17135.0
Interceptor 5.0.17135.0 or higher

Changes

Reduced 'CallOnBehalf' SignalR calls to AttendantService
Enhanced 'AutoAnswer' functionality
Enhanced 'WrapUp' functionality

V 5.0.17414.2

This version has reached its end of life. See our End of life policy.

Requirements

Core 5.0.17135.0 or higher
Attendant Service 5.0.17135.0
Interceptor 5.0.17135.0 or higher

Changes

Updated German language pack
Enhanced 'IncreaseWrapUp' button visual in 'WrapUp' tab
Enhanced call timer when making an outbound call in 'Calls' tab

V 5.0.17393.1

This version has reached its end of life. See our End of life policy.

Requirements

Core 5.0.17135.0 or higher
Attendant Service 5.0.17135.0
Interceptor 5.0.17135.0 or higher

Changes

Enhanced that AutoAccept call works after call transfer
Enhanced that Statistics tab is not resetting anymore when you open the Settings tab

V 5.0.17343.2

This version has reached its end of life. See our End of life policy.

Requirements

Core 5.0.17135.0 or higher
Attendant Service 5.0.17135.0
Interceptor 5.0.17135.0 or higher

Changes

DCI module is now available
Enhanced Call on Behalf not working probably

V 5.0.17295.07

This version has reached its end of life. See our End of life policy.

Requirements

Core 5.0.17135.0 or higher
Attendant Service 5.0.17135.0
Interceptor 5.0.17135.0 or higher

Changes

Changed 'WrapUp' functionality so it also works with not connected UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.'s
Enhanced 'ChangePresenceToBusyInWrapUp' functionality so it also works with not connected UCC's (internal)
Enhanced screen recording when using pipe symbols in agent display name

V 5.0.17261.01

This version has reached its end of life. See our End of life policy.

Requirements

Core 5.0.17135.0 or higher
Attendant Service 5.0.17135.0
Interceptor 5.0.17135.0 or higher

Changes

Added Danish, Italian, Norwegian and Swedish UI translations

V 5.0.17242.01

This version has reached its end of life. See our End of life policy.

Requirements

Core 5.0.17135.0 or higher
Attendant Service 5.0.17135.0
Interceptor 5.0.17135.0 or higher

Changes

Enhanced 'timezone' issue

V 5.0.17225.01

This version has reached its end of life. See our End of life policy.

Requirements

Core 5.0.17135.0 or higher
Attendant Service 5.0.17135.0
Interceptor 5.0.17135.0 or higher

Changes

Enhanced 'timezone' issue
Reduced number of SignalR connections when going in the 'Settings' tab
Enhanced that UCC's can be added, edited of removed when using other language then English
Changed 'Incall', 'InConference' and 'InMeeting' translations
Verified that UCC names in config can be in any case

V 5.0.17223.02

This version has reached its end of life. See our End of life policy.

Requirements

Core 5.0.17135.0 or higher
Attendant Service 5.0.17135.0
Interceptor 5.0.17135.0 or higher

Changes

Enhanced Snapper when there are multiple Skype client windows with the name containing "Skype" or "LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required."

V 5.0.17222.01

This version has reached its end of life. See our End of life policy.

Requirements

Core 5.0.17135.0 or higher
Attendant Service 5.0.17135.0
Interceptor 5.0.17135.0 or higher

Changes

Added Dutch, German, French, Spanish and Portuguese UI translations

V 5.0.17211.03

This version has reached its end of life. See our End of life policy.

Requirements

Core 5.0.17135.0 or higher
Attendant Service 5.0.17135.0
Interceptor 5.0.17135.0 or higher

Changes

When (re)starting the Snapper the old Snapper processes will be killed if they exist.

V 5.0.17154.01

This version has reached its end of life. See our End of life policy.

Requirements

Core 5.0.17135.0 or higher
Attendant Service 5.0.17135.0
Interceptor 5.0.17135.0 or higher

Changes

Changed that auto accept only works when there is no active call

V 5.0.17135.02

This version has reached its end of life. See our End of life policy.

Requirements

Core 5.0.17135.0 or higher
Attendant Service 5.0.17135.0
Interceptor 5.0.17135.0 or higher

Changes

Added CallOnBehalf functionality

V 5.0.17055.02

This version has reached its end of life. See our End of life policy.

Enhanced outbound screen recording

V 5.0.17055.01

This version has reached its end of life. See our End of life policy.

Changed that RC:0 reason code will display 'Available' instead of 'Reset' in agent status
Changed that agent status will display 'InCall' instead of 'on-the-phone'
Enhanced that Snapper is hidden when lync/sfbSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. client is in system tray
Enhanced that the selected UCC is saved in config after selection
Enhanced that config.xml is filled correctly with the properties entered in the installer
Enhanced that user config is filled correctly with properties of config xml
Enhanced that config.xml is not altered incorrectly when doing an update
Enhanced screen recording save to SharePoint onprem and online
Enhanced that installer cannot be run because of incorrect 'product already installed' message
Enhanced IncreaseWrapUpTime to use the proper (selected) ucc
Enhanced ucc_prefix handeling when dealing with screen recording

V 5.0.16504.04

This version has reached its end of life. See our End of life policy.

Improved compatibly with 32 and 64 bit Skype for BusinessSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. (Office)
Improved Citrix support
2 separate installers for 32 and 64bit
Application renamed with 32 or 64 bit postfix
Log location changed to Roaming\Workstreampeople\Anywhere365 Inflight Snapper\Logs
Improved snapper instance already running check

V 5.0.16441.12

This version has reached its end of life. See our End of life policy.

First 5.0 release (rename)
Enhanced that files are dotfuscated in installer