Release Notes Inflight Snapper 5.0

V 5.0.18042.1

Requirements

• CoreThe Core is the contact center application of Anywhere365. It manages all the Dialogues and Dialogue related settings. The Core product can be extended with several Platform Elements. 5.0.17135.0 or higher
• Attendant Service 5.0.17135.0
• InterceptorThe Interceptor is a service installed on the Skype for Business Front End(s). It monitors all the calls passing over it. When a call is going to or coming from an Agent it will come into action. By intercepting that call and redirecting it to Anywhere365, it lets you manage the direct inbound and outbound dialogues of the contact center agents. 5.0.17135.0 or higher

 

Changes

• Reasoncode 'Reset' will be ignored in Snapper
• Enhanced locked 'Toggle active agent' and 'Enable Plantronics' sliders in settings tab

 

V 5.0.17491.2

Requirements

• Core 5.0.17135.0 or higher
• Attendant Service 5.0.17135.0
• Interceptor 5.0.17135.0 or higher

 

Changes

• Enhanced wrong removal of Skype conversations that will cause a not working 'WrapUp' functionality

 

V 5.0.17482.1

Requirements

• Core 5.0.17135.0 or higher
• Attendant Service 5.0.17135.0
• Interceptor 5.0.17135.0 or higher

 

Changes

• Screen recordings buttons in settings tab can now be disabled (hidden)
• CallOnBehalf endpoints list is now scrollable when there are many endpoints

 

V 5.0.17462.2

Requirements

• Core 5.0.17135.0 or higher
• Attendant Service 5.0.17135.0
• Interceptor 5.0.17135.0 or higher

 

Changes

• Reduced 'CallOnBehalf' SignalR calls to AttendantService
• Enhanced 'AutoAnswer' functionality
• Enhanced 'WrapUp' functionality

 

V 5.0.17414.2

Requirements

• Core 5.0.17135.0 or higher
• Attendant Service 5.0.17135.0
• Interceptor 5.0.17135.0 or higher

 

Changes

• Updated German language pack
• Enhanced 'IncreaseWrapUp' button visual in 'WrapUp' tab
• Enhanced call timer when making an outbound call in 'Calls' tab

 

V 5.0.17393.1

Requirements

• Core 5.0.17135.0 or higher
• Attendant Service 5.0.17135.0
• Interceptor 5.0.17135.0 or higher

 

Changes

• Enhanced that AutoAccept call works after call transfer
• Enhanced that Statistics tab is not resetting anymore when you open the Settings tab

 

V 5.0.17343.2

Requirements

• Core 5.0.17135.0 or higher
• Attendant Service 5.0.17135.0
• Interceptor 5.0.17135.0 or higher

 

Changes

• DCI module is now available
• Enhanced Call on Behalf not working probably

 

V 5.0.17295.07

Requirements

• Core 5.0.17135.0 or higher
• Attendant Service 5.0.17135.0
• Interceptor 5.0.17135.0 or higher

 

Changes

• Changed 'WrapUp' functionality so it also works with not connected UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs.'s
• Enhanced 'ChangePresenceToBusyInWrapUp' functionality so it also works with not connected UCC's (internal)
• Enhanced screen recording when using pipe symbols in agent display name

 

V 5.0.17261.01

Requirements

• Core 5.0.17135.0 or higher
• Attendant Service 5.0.17135.0
• Interceptor 5.0.17135.0 or higher

 

Changes

• Added Danish, Italian, Norwegian and Swedish UI translations

 

V 5.0.17242.01

Requirements

• Core 5.0.17135.0 or higher
• Attendant Service 5.0.17135.0
• Interceptor 5.0.17135.0 or higher

 

Changes

• Enhanced 'timezone' issue

 

V 5.0.17225.01

Requirements

• Core 5.0.17135.0 or higher
• Attendant Service 5.0.17135.0
• Interceptor 5.0.17135.0 or higher

 

Changes

• Enhanced 'timezone' issue
• Reduced number of SignalR connections when going in the 'Settings' tab
• Enhanced that UCC's can be added, edited of removed when using other language then English
• Changed 'Incall', 'InConference' and 'InMeeting' translations
• Verified that UCC names in config can be in any case

 

V 5.0.17223.02

Requirements

• Core 5.0.17135.0 or higher
• Attendant Service 5.0.17135.0
• Interceptor 5.0.17135.0 or higher

 

Changes

• Enhanced Snapper when there are multiple Skype client windows with the name containing "Skype" or "LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required."

 

V 5.0.17222.01

Requirements

• Core 5.0.17135.0 or higher
• Attendant Service 5.0.17135.0
• Interceptor 5.0.17135.0 or higher

 

Changes

• Added Dutch, German, French, Spanish and Portuguese UI translations

 

V 5.0.17211.03

Requirements

• Core 5.0.17135.0 or higher
• Attendant Service 5.0.17135.0
• Interceptor 5.0.17135.0 or higher

 

Changes

• When (re)starting the Snapper the old Snapper processes will be killed if they exist.

 

V 5.0.17154.01

Requirements

• Core 5.0.17135.0 or higher
• Attendant Service 5.0.17135.0
• Interceptor 5.0.17135.0 or higher

 

Changes

• Changed that auto accept only works when there is no active call

 

V 5.0.17135.02

Requirements

• Core 5.0.17135.0 or higher
• Attendant Service 5.0.17135.0
• Interceptor 5.0.17135.0 or higher

 

Changes

• Added CallOnBehalf functionality

 

V 5.0.17055.02

• Enhanced outbound screen recording

 

V 5.0.17055.01

• Changed that RC:0 reason code will display 'Available' instead of 'Reset' in agent status
• Changed that agent status will display 'InCall' instead of 'on-the-phone'
• Enhanced that Snapper is hidden when lync/sfbSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server. client is in system tray
• Enhanced that the selected UCC is saved in config after selection
• Enhanced that config.xml is filled correctly with the properties entered in the installer
• Enhanced that user config is filled correctly with properties of config xml
• Enhanced that config.xml is not altered incorrectly when doing an update
• Enhanced screen recording save to SharePoint onprem and online
• Enhanced that installer cannot be run because of incorrect 'product already installed' message
• Enhanced IncreaseWrapUpTime to use the proper (selected) ucc
• Enhanced ucc_prefix handeling when dealing with screen recording

 

V 5.0.16504.04

• Improved compatibly with 32 and 64 bit Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server. (Office)
• Improved Citrix support
• 2 separate installers for 32 and 64bit
• Application renamed with 32 or 64 bit postfix
• Log location changed to Roaming\Workstreampeople\Anywhere365 Inflight Snapper\Logs
• Improved snapper instance already running check

 

V 5.0.16441.12

• First 5.0 release (rename)
• Enhanced that files are dotfuscated in installer