Release Notes Extension Window 6.0

Release 6.0.19275.1

17 July 2019

 

Release 6.0.19183.1

8 May 2019

  • Added functionality to do a HttpGetRequest. It is possible to send a Http Get request from the plugin to the Extension Window. The ExtensionWindow will do a simple Http get request and if possible show a toastA toast is a skype instant message notification. message regarding the status of the http get request.

 

Release 6.0.19122.1

2 April 2019

  • Changes in EmailTab:
    • If an agent clicks on the Acceptbutton and the conversation is no longer valid, the EmailTab will notify the agent that the conversation is no longer valid. Buttons will not change, so that the agent will know that accepting the email is not possible.
    • Enhanced scenario that exponentially more submits are sent to the CallProperty Service each time the submit button is clicked.
    • Close the Skype Window if the hunt timeout has expired.

 

Release 6.0.19075.1

15 February 2019

 

Release 6.0.19053.1

30 January 2019

Requirements

  • V 5.0.17265.0 or higher.

 

Changes

  • Setting UseHttpGet is now also working for a new created contact or case popup url.

 

Release 6.0.19013.1

3 January 2019

Requirements

  • V 5.0.17265.0 or higher.

 

Changes

  • Setting SwitchSelectButtonAssignButton switches the places of the select button and the assign button. This gives the agent the possibility to immediately select a contact record instead of first opening the contact record and then clicking on the Select button: See the Extension Window config file: <add key="SwitchSelectButtonAssignButton" value="true" />
  • Setting DisableSelectButtonAfterClick disables the select button after a record is selected to prevent extensive clicking on a contact record. Selecting a new contact record will enable the previously disabled select button. See the Extension Window web.config file: <add key="DisableSelectButtonAfterClick" value="false" />
  • Enhanced for contact info refresh of fields after a new contact is selected.
  • Email tab enhancement. Setting AddCallClassificationToHandleEmail is no longer an obligatory field and is by default false if this setting is missing.

 

Release 6.0.18511.1

17 December 2018

Requirements

  • V 5.0.17265.0 or higher.

 

Changes

  • Enhanced Consultative transfer unexpected behavior due to missing cold transfer button visibility set an unset.
  • The last submitted Call Classifications are internally stored as Global parameters and available in other parts of the Extension Window or tabs.

 

Release 6.0.18473.1

21 November 2018

Requirements

  • V 5.0.17265.0 or higher.

 

Changes

  • Enhanced contact url opening once while the Extension Window still is active.

 

Release 6.0.18393.1

26 September 2018

Requirements

  • V 5.0.17265.0 or higher.

 

Changes

  • Added 2 new language settings: Latvian (LV) and Russian (RU). See setting LanguageSetting in the Extension Window web.config file.
  • Please note that the Call Classification labels have to be changed in setting CallClassificationLabels in the web.config. For instance <add key="CallClassificationLabels" value="Classification;Sub Classification 1;Sub Classification 2;Sub Classification 3"/> becomes <add key="CallClassificationLabels" value="Klasifikācija;APAKŠ KLASIFIKĀCIJA1;APAKŠ KLASIFIKĀCIJA2;APAKŠ KLASIFIKĀCIJA3" /> in Latvian and <add key="CallClassificationLabels" value="Классификация;ПОДКЛАССИФИКАЦИЯ1;ПОДКЛАССИФИКАЦИЯ2;ПОДКЛАССИФИКАЦИЯ3" /> in Russian.

 

Release 6.0.18372.2

11 September 2018

Requirements

  • V 5.0.17265.0 or higher.

 

Changes

  • Added setting to show or hide the timeline tab. If setting ShowTimeLineTab is set to true, the timeline will be visible in the Extension Window.
  • Added a button to do a cold transfer to an open conversation in the Call transfer tab.

 

Release 6.0.18372.1

11 September 2018

Requirements

  • V 5.0.17265.0 or higher.

 

Changes

  • Enhanced Timeline not reloading when selecting a contact for the second time

 

Release 6.0.18291.1

16 July 2018

Requirements

  • V 5.0.17265.0 or higher.

 

Changes

  • Added support for Swedish language. See web.config: <add key="LanguageSetting" value="SV"/>
  • Enhanced missing icons in contacts overview (only visible if setting HideFirstContactsOverviewColumn is set to false).

 

Release 6.0.18205.1

18 May 2018

Requirements

  • V 5.0.17265.0 or higher.

 

Changes

  • Added a onetime refresh of the contact status after 3 seconds in the search items in the Call Transfer tab and Conference Options tab.
  • Added functionality to do a cold transfer of a call to other endpoints of a caller instead of only the main endpoint.
  • Opening of the call recording in the timeline always happened in IE, this has been changed to open in the default browser.

 

Release 6.0.18172.1

24 April 2018

Requirements

  • V 5.0.17265.0 or higher.

 

Changes

 

Release 6.0.18144.1

5 April 2018

Requirements

  • V 5.0.17265.0 or higher.

 

Changes

  • Corrected some labels in CallTransfer and Email Tab for German Language.
  • Added a new converter to wrap the skill names dynamically by a new added config setting “SkillTextWrapCount”. And moved the wrap functionality of entity skill to the new created converter “TextWrapByConfigSettingConverter”.

The following setting in the Extension Window web.config file lets you to configure the max characters to be showed on the forward to skill screen:

<!-- Setting 'SkillTextWrapCount' is used for to wrap the skill text to the specified count of characters appended with '...'.

If the setting not exist or the value is equal to 3 or less then 3, no text wrap will be applied to the skill text. -->

<add key="SkillTextWrapCount" value="12"/>

For example: If the skill name is “Finance” and the SkillTextWrapCount value is “6” then the skillname will be showed as the following the first 3 characters of skillname appended with the 3 dots. Like this “Fin…”.

 

Release 6.0.18132.1

27 March 2018

Requirements

  • V 5.0.17265.0 or higher.

 

Changes

  • Added some German translation to the German Language resources for the conference options tab
  • Changed the contact details field will be always wrapped if the value exceeds 8 characters. The text will be wrapped to the following format: first 5 characters + …

 

Release 6.0.18103.0

7 March 2018

Requirements

  • V 5.0.17265.0 or higher.

 

Changes

  • New Global parameter added to hold the AudioCallType for determine call direction.

 

Release 6.0.18065.1

9 February 2018

Requirements

  • V 5.0.17265.0 or higher.

 

Changes

  • Icons added for different kind of contacts in contacts overview: The current icons are:
    • Account icon
    • Contact icon
    • Lead icon
  • Set HideFirstContactsOverviewColumn to false to see the icons.
  • Added option to show or hide CRM button in Contacts Overview.
  • Topbar is more flexible. Buttons in the top bar will rescale to an certain extent if the window size changes.
  • Create contact functionality has been added to record type account in contacts overview. New Create Contact button in Contacts Overview.
  • Message setting added to display wait message during search request. See setting SearchWaitMessage.
  • New ChangeSelectedContactRequest and SelectedContactChangedResponse messages added (internal changes).
  • Enhanced status. In case of an ordered list of contact info, the status was always displayed, if this field contained a value together with the ordered contact info list. The status is now hidden.
  • Changes to the Contact Info refresh to ensure that all extension window Contact info fields are empty before new info is entered (internal change).
  • New Global Parameter added to detect and send important Extension Window events to the Extension window Tabs(internal change).