Release Notes Dialogue Manager WebChat FrontEnd 2.1

V 2.1.1

Planned in production: 2021 Q3

Connected Product Dependencies

• WebChatDialogueProvider v 1.19

 

New Features

• (Feature 42173, 42174) FrontEnd Availability information, Learn More

• (Feature 39441, 39099, 39086) Persistent Chat, Learn More

• (Feature 39067) Configure to which UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). An UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. to connect, Learn More

• (Feature 43583, 42612, 42626) Adaptive Card Framework, Learn More

• (Feature 38634) Demo sites to showcase different functionality, Learn More

 

Feature improved behavior

• (Feature 42175) Teaser Message can now contain HTML