Release Notes Dialogue Intelligence 8.1

Note: Report 8.0 need to run on a CoreThe Core is the center of Anywhere365. It manages all the Dialogues. 6.3 or higher.

Note: Report 8.0 need to run on SQL Server 2012 or higher.

V 8.1.19174.01

25 April 2019

All

  • Added Anon parameter per contact

Classification Overview

  • Enhanced performance

Specific Agent

  • Added hold to status
  • Altered agent drop down to lower cases

Specific Call

  • Enhanced Available Agents
  • Added hidden parameter to hide related calls

Status overview

  • Added hold to status

Total Skills

  • Enhanced SkillChosenText parameter

 

V 8.1.19143.01

3 April 2019

Agent Query

  • Added HandleTime

All

  • Added Text as modality

Caller Query

  • Added HandleTime

Future Intelligence

  • Corrected weekdayname sunday
  • Improved performance Active Agents

IVR Report

  • Removed un-used parameter

Specific Agent

  • Corrected status time when over 24 hours
  • Expanded parameter Agent dropdown with History days to enhance subscriptions

Specific Caller

  • Expanded parameter Caller dropdown with History days to enhance subscriptions

Specific Hunts

  • Optimized for CSV export

Specific Skill

  • Corrected SLA 3

Status overview

  • Corrected weekdayname sunday

Total Skills

  • Expanded parameter Skills dropdown with History days to enhance subscriptions

UCC

  • Corrected weekdayname Sunday