Release Notes Dialogue Intelligence 8.1

Note: Report 8.0 need to run on a CoreThe Core is the center of Anywhere365. It manages all the Dialogues. 6.3 or higher.

Note: Report 8.0 need to run on SQL Server 2012 or higher.

V 8.1.19464.01

14 November 2019

All

  • Visual improvements

Specific Agent

  • Enhanced Skill Scores

Specific Caller

  • Enhanced Skill Scores

Specific Calls

  • Enhanced Skill Scores

Specific Hunts

  • Added sort options

  • Switch to default sort to starttime descending

Specific Skill

  • Enhanced Skill Scores

Summary Report

  • Enhanced Skill Scores

Total Agents

  • Enhanced Skill Scores

Total Callers

  • Enhanced Skill Scores

Total Skills

  • Enhanced Skill Scores

 

V 8.1.19443.01

30 October 2019

Specific Agent

  • Enhanced scenario where the user doesn’t change presence

  • Improved performance status

Specific Call

  • Enhanced Email Dialogue Timeline

Status Overview

  • Enhanced scenario where user doesn't switch presence

  • Improved performance

Summary Report

  • Added SkillTransfer

  • Added Weekday Graph

UCC Report

  • Added SkillTransfer

 

V 8.1.19313.01

31 July 2019

Caller Query

  • Improved Available Agents count

Specific Call

  • Added Anon_Agent parameter

  • Added Anon_Caller parameter

  • Enhanced Available Agents

  • Enhanced Endpoint Uri

Status Overview

  • Added Custom Hours support

  • Added parameter to put SignedOut in separate column

  • Enhanced formal changes

 

V 8.1.19302.01

23 July 2019

Agent Query

  • Added Contact to Text

  • Enhanced SLA Hunt

  • Improved performance

Caller Query

  • Added Contact to Text

  • Enhanced Direct conversations with Inbound Routing

  • Improved performance

Netnumber

  • Improved performance

Specific Agent

  • Enhanced drill-downs

Specific Call

  • Added new icons

  • Improved performance Callflow

  • Removed parameter to speed up report

Specific Calls

  • Added Score to CSV Export

Specific Skill

  • Added I.Talktime to contact table

Total Skill

  • Added Score group

 

V 8.1.19234.03

06 June 2019

Agent Query

  • Enhanced Core 6.6

  • Improved short time selections

  • Enhanced Agents parameter

All

  • Enhanced performance

  • Reformatted query layout

Caller Query

  • Enhanced Caller 6.6

  • Improved short time selections

  • Enhanced Endpoints parameter

Classification Overview

  • Improved short time selections

Dialogue Routing

  • Improved performance

  • Improved short time selections

IVR Report

  • Improved short time selections

Netnumber

  • Improved short time selections

QM Report

  • Added handling duplicate Order numbers

Specific Call

  • Improved performance

  • Only show recording icon in correct column

  • Removed hidden parameter to hide related calls

Status Overview

  • Enhanced Agents parameter

Total Transferees

  • Added SkillTransfer name

Welcome

  • Corrected text color in SSRS 2017

 

V 8.1.19174.01

25 April 2019

All

  • Added Anon parameter per contact

Classification Overview

  • Enhanced performance

Specific Agent

  • Added hold to status

  • Altered agent drop down to lower cases

Specific Call

  • Enhanced Available Agents
  • Added hidden parameter to hide related calls

Status overview

  • Added hold to status

Total Skills

  • Enhanced SkillChosenText parameter

 

V 8.1.19143.01

3 April 2019

Agent Query

  • Added HandleTime

All

  • Added Text as modality

Caller Query

  • Added HandleTime

Future Intelligence

  • Corrected weekdayname sunday

  • Improved performance Active Agents

IVR Report

  • Removed un-used parameter

Specific Agent

  • Corrected status time when over 24 hours

  • Expanded parameter Agent dropdown with History days to enhance subscriptions

Specific Caller

  • Expanded parameter Caller dropdown with History days to enhance subscriptions

Specific Hunts

  • Optimized for CSV export

Specific Skill

  • Corrected SLA 3

Status overview

  • Corrected weekdayname sunday

Total Skills

  • Expanded parameter Skills dropdown with History days to enhance subscriptions

UCC

  • Corrected weekdayname Sunday