Release Notes Dialogue Intelligence 8.0

Note: Report 8.0 need to run on a CoreThe Core is the center of Anywhere365. It manages all the Dialogues. 6.3 or higher.

Note: Report 8.0 need to run on SQL Server 2012 or higher.

V 8.0.19102.01

5 March 2019

Agent Query

  • Removed unnecessary AgentFilter parameter

Caller Query

  • Added Endpoints (multi-line) parameter
  • Improved performance

Specific Calls

  • Enhanced Anon parameter

Status Overview

  • Hidden un-used parameter

Summary Report

  • Removed un-used parameter

Total Skills

  • Change SkillChosenText to multi-line

 

V 8.0.19092.01

26 February 2019

Caller Query

  • Added filter to remove duplicates

Status Overview

  • Corrected weekdayname

 

V 8.0.19085.01

22 February 2019

Caller Query

  • Improved performance

Classification Overview

  • Improved performance

Specific Calls

  • Renamed SkillChosen2 label to SkillChanged

Status Overview

  • Enhanced WeekDayName

 

V 8.0.19084.01

21 February 2019

Caller Query

  • Added SkillVoicemail as escape event

Dialogue Routing

  • Added ActionType filter
  • Added DialogueType filter
  • Added ModalityType filter
  • Added QuickDrop event

Future Intelligence

  • Added SkillChanged as text search for SkillChanged
  • Changed SkillChanged to ChangedSkill

Heatmap

  • Added SkillChanged as text search for SkillChanged
  • Changed SkillChanged to ChangedSkill

QM Report

  • Removed un-used parameters

Specific Agent

  • Added AVG / MAX parameter
  • Improved performance

Specific Caller

  • Added default value to parameter Caller, so report can open without data
  • Added SkillChanged as text search for SkillChanged
  • Changed SkillChanged to ChangedSkill

Specific Calls

  • Added SkillChanged as text search for SkillChanged
  • Changed SkillChanged to ChangedSkill

Specific Skill

  • Added SkillChanged as text search for SkillChanged
  • Changed SkillChanged to ChangedSkill

Status Overview

  • Added parameter to count formal inactive duration
  • Added parameter to switch view
  • Added Timeline view
  • Improved performance

Summary Report

  • Added AVG / MAX parameter
  • Added SkillChanged as text search for SkillChanged
  • Changed SkillChanged to ChangedSkill
  • Removed MAX and SUM column

Total Agents

  • Added AVG / MAX parameter

Total Callers

  • Added AVG / MAX parameter
  • Added SkillChanged as text search for SkillChanged
  • Changed SkillChanged to ChangedSkill

Total Skills

  • Added AVG / MAX parameter
  • Added SkillChanged as text search for SkillChanged
  • Changed SkillChanged to ChangedSkill

Total Transferees

  • Added AVG / MAX parameter
  • Added SkillChanged as text search for SkillChanged
  • Changed SkillChanged to ChangedSkill

UCC

  • Added AVG / MAX parameter
  • Added SkillChanged as text search for SkillChanged
  • Changed SkillChanged to ChangedSkill

Welcome

  • Updated Youtube url

 

V 8.0.19054.01

31 January 2019

Specific Call

  • Switch Anon filter to disabled by default

Specific Agent

  • Added NULL to agent parameter, so it loads without data

Specific Caller

  • Added NULL to caller parameter, so it loads without data

Total Skills

  • Added NULL to Skill parameter, so it loads without data

 

V 8.0.19053.01

30 January 2019

Agent Query

  • Added IdentityPrompt SkillChosen
  • Added InitialDischargeduration
  • Added Recording location
  • Added Voicemail location
  • Fixed Skillchange one event before hunt
  • Made compatible with Core 6.6
  • Performance improvements

 

All

  • Added Businesshours parameter to drilldown
  • Added more sort options
  • Updated to 8.0 style

 

Caller Query

  • Added IdentityPrompt SkillChosen
  • Added InitialDischargeduration
  • Made compatible with Core 6.6
  • Performance improvements

 

Classification Overview

 

Dialogue Routing

  • Improved performance

 

Future Intelligence

  • Added anonymize parameter

 

IVR Report

  • Improved performance

 

Netnumber

  • Added anonymize parameter

 

QM Report

  • Added anonymize parameter

 

Specific Agent

  • Added anonymize parameter
  • Improved Presence Query performance
  • Performance improvements

 

Specific Call

  • Added anonymize parameter
  • Added SkillChange Forward as compare timeline
  • Enhanced previous time
  • Enhanced Quickdrop
  • Improved performance

 

Specific Caller

  • Added anonymize parameter
  • Changed Caller parameter to dropdown

 

Specific Calls

  • Added anonymize parameter

 

Specific Chat

  • Added anonymize parameter
  • Improved performance

 

Specific Hunts

  • Added anonymize parameter
  • Added Drilldowns
  • Added Recording / Voicemail link
  • Added UrlPattern replacements

 

Specific Skill

  • Added anonymize parameter
  • Added Skill Text filter

 

Status Overview

  • Added anonymize parameter
  • Enhanced Offline time percentage
  • Improved Presence Query performance

 

Summary Report

  • Added Available Agents to hour table
  • Added percentage the SLA values

 

Total Agents

  • Added anonymize parameter

 

Total Callers

  • Added anonymize parameter

 

Total Skills

  • Added anonymize parameter

 

Total Transferees

  • Added anonymize parameter

 

UCC

  • Added percentage to SLA values

 

Welcome

  • Fixed Week 53 in Date select
  • Improved performance
  • Updated GoLive URL