Release Notes Dialogue Intelligence 6.3

V 6.3.18503.01

23 December 2018

Requirements

Agent Query

All

  • Added CallBack to parameter

Caller Query

  • Added CallBack as actiontype
  • Added Queued Callback
  • Removed backwards compatible to greatly improve performance

Classification Overview

  • Added 6.3 support

Dialogue Routing

  • Added CallBack

Future Intelligence

  • Removed backward compatible, to improve performance

Netnumber

  • Added 6.3 support

QM Report

  • Added 6.3 support

Specific Agent

  • Change SLA value to timestamp if over 999
  • Removed backward compatible, to improve performance

Specific Call

  • Added 6.3 support
  • Added new icons

Specific Caller

  • Change SLA value to timestamp if over 999

Specific Skill

  • Change SLA value to timestamp if over 999

Status Overview

  • Removed backward compatible, to improve performance

Summary Report

  • Change SLA value to timestamp if over 999

Total Agents

  • Added Outbound Accepted to Graph
  • Change SLA value to timestamp if over 999
  • Fixed DrillDown to Specific Hunts

Total Callers

  • Change SLA value to timestamp if over 999

Total Skills

  • Change SLA value to timestamp if over 999

UCC

  • Change SLA value to timestamp if over 999