GoLive! Online ManualRelease Notes Dialogue Intelligence 6.3
This version has reached its end of life. See our End of life policy.
Note: Report 6.3 need to run on a Core 6.3.
V 6.3.18503.01
23 December 2018
Requirements
- UCC 6.3 or higher required
Agent Query
- Added Queued CallbackThe CallBack feature enables the customer to leave his / her number to be called back by an available agent during business hours.
- Fixed Class for non-accepted dialogue
- Removed reverse compatible to greatly increase performance
All
- Added CallBack to parameter
Caller Query
- Added CallBack as actiontype
- Added Queued Callback
- Removed backwards compatible to greatly improve performance
Classification Overview
- Added 6.3 support
Dialogue Routing
- Added CallBack
Future Intelligence
- Removed backward compatible, to improve performance
Netnumber
- Added 6.3 support
QM Report
- Added 6.3 support
Specific Agent
- Change SLA value to timestamp if over 999
- Removed backward compatible, to improve performance
Specific Call
- Added 6.3 support
- Added new icons
Specific Caller
- Change SLA value to timestamp if over 999
Specific Skill
- Change SLA value to timestamp if over 999
Status Overview
- Removed backward compatible, to improve performance
Summary Report
- Change SLA value to timestamp if over 999
Total Agents
- Added Outbound Accepted to Graph
- Change SLA value to timestamp if over 999
- Fixed DrillDown to Specific Hunts
Total Callers
- Change SLA value to timestamp if over 999
Total Skills
- Change SLA value to timestamp if over 999
UCC
- Change SLA value to timestamp if over 999